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intimealok
Community Member

payment problem

I completed my work. The client gave me an award. But my balance is 0.00

2 REPLIES 2
mattiullah
Community Member

Hi Alok,

it takes sometime to get your payment. If you are on desktop, you can see differenet steps of payment in your reports>overview. 

If client has released the payment, you should see the balance in pending box.

BojanS
Community Manager
Community Manager

Congrats on your finished contract, Alok!

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). The 5-day security period allows the system to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
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