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fe8bdfb6
Community Member

pending payment

hi im antonio

why my earnings still pending? its already 11 days, i thougth fixed earning only 5 days 

ACCEPTED SOLUTION

hi maam i thougth i was payed already? please help maam im new here .im already paid and waiting to be available thats fixed contract 

 

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4 REPLIES 4
tinker_bell3
Moderator
Moderator

Hi Antonio,

 

I'm sorry to hear your payment is still pending. If there are issues with your client's account, the payment will remain pending until the issue is resolved. I suggest you discuss this with your client so that they can work on clearing the issue with their account and pay you for the work you have completed. 

 

While we can't share any details, ask your client to communicate with our team to resolve the issue with their account and resume your payment.

~ Joanne
Upwork

hi maam i thougth i was payed already? please help maam im new here .im already paid and waiting to be available thats fixed contract 

 

fe8bdfb6
Community Member

**Edited for Community Guidelines**

Hi Antonio,

 

I have to edit your post to adhere to our guidelines. I understand your concern that there was a notification sent to inform you about the bonus sent to you. The notification was initiated as soon as the client issue a bonus but the payment did not through due to issues with your client's account. As suggested by Joanne, your client will need to communicate with our team to resolve the issue with their account and process your payment.

 

- Pradeep

Upwork
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