I'm sorry to hear your payment is still pending. If there are issues with your client's account, the payment will remain pending until the issue is resolved. I suggest you discuss this with your client so that they can work on clearing the issue with their account and pay you for the work you have completed.
While we can't share any details, ask your client to communicate with our team to resolve the issue with their account and resume your payment.
I have to edit your post to adhere to our guidelines. I understand your concern that there was a notification sent to inform you about the bonus sent to you. The notification was initiated as soon as the client issue a bonus but the payment did not through due to issues with your client's account. As suggested by Joanne, your client will need to communicate with our team to resolve the issue with their account and process your payment.