I thought if the client cancels the job the connects get refunded?
And how is that fair if the client sits on the job forever and never cancels it? We should get those connects back. That seems fair. When someone applies for a job, it's with assumption that the client will actually proceed with the job, not post and waste everyones time and connects.
I am so very sorry to have to inform you that much like life, Upwork is not fair.
You can rant, but unfortunately that is the way it is.
When looks at jobs, carefully evaluate the client's hire rate and you can avoid the "clients" that post but never hire here.
Or UpWork can set it up in the system where after 30 days of 0 interviews and 0 hires the job is automatically cancelled. There's absolutely NO WAY a freelancer could know what the client will do after posting a job, reviews or not. UpWork, as the mediator, should make the clients responsible for their actions (or non-actions). Just like freelancers get connects taken away for applying, there should be repercussions for the client. I can't believe this is not standard procedure. At the end of the day UpWork is here to make money, but they also need to provide something in return. There's so much right with this site and SO much that can be improved.
The connects being not returned when a job expires is by design. It used to be the other way, but Upwork changed this, probably because they found that it was the best thing to do.
If a job is cancelled by the client or by Upwork (because of non compliance for instance), the connects are returned. This is the only case when they are returned.
And Upwork does actually provide something. They provide freelancers with a platform to seek business for no charge at all. You don't have anything to pay until you actually earn money. This is a fantastic service that is provided by Upwork.
Alexander, I agree that it's annoying if a client just lets a job sit without reviewing proposals or taking action. However, that may not always be the case with inactive jobs. It's totally possible that a client viewed all submitted proposals and decided none of them were quite right. In that case, the client may be picky, but you would have spent your connects in the same way you would have on any other job you applied to but didn't get.
So I guess another reason connects don't get refunded on inactive jobs is that there's no way to tell whether the client disappeared or just wasn't happy with the offerings.
I guess that makes sense. Maybe things change once you've been on the site for years, but starting out is frustrating since it's a numbers game to get picked with a new profile without any reviews and I've used up all my connects within the first week of the month
Is this your first month on the site? It looks like you've gotten four jobs already in the first week of this month. That's impressive! I went my first month on this site without getting hired at all. Maybe you need to budget your connects more next month, but you're doing great.
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