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profile photo

Active Member
Rajat C Member Since: Feb 14, 2018
11 of 14

I completed my profile (ready to be submitted) but the picture I have will not upload. I get an error message stating the photo needs to be 250px by 250px. I am unable to determine how to make this photo meet the guidelines.

Community Guru
Nina K Member Since: Nov 29, 2017
12 of 14

Hi Rajat,

You can use any photo editing software, many of them are free to download, to adjust the size of your photo to meet the requirement of 250px by 250px.

Active Member
Jessica H Member Since: Feb 19, 2019
13 of 14

Can you have one of your team members contact me?  At first it gave me the same error message that she received, now it won't let me upload any photo. Thanks!

Bojan S Moderator Member Since: Mar 9, 2018
14 of 14

Hi Jessica,


Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.


Thank you!

~ Bojan