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question about login support & help

269e5377
Active Member
Fred Z Member Since: Apr 28, 2021
1 of 4

Hi,

   Recently ,when i click the help&support link of our website , the feedback is that " can not access this website". it's there anything wrong about my action or the webiste is in maintaining .  

Triplicity
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Fred,

 

Could you please try clearing your cache and cookies or use a different browser? Please let us know if the issue persists. 

~ Joanne
Upwork
269e5377
Active Member
Fred Z Member Since: Apr 28, 2021
3 of 4

Hi Joanne

 

Use IE browser i can login support&help , but Chrome still does not work.  

Triplicity
pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
4 of 4

Hello Fred,

 

I checked and I'm unable to replicate any issue with Help & support page. Did you try clearing your Cookies and Cache on your Chrome browser? Since you are able to access Help & Support page on IE, this should also work on Chrome after resetting your browser.

 

Thank you

Pradeep H.

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