Dear Upwork Staff,
I'm writing in regards to contract ID# 26537969. The client partially released $100 out of a $350 active milestone, and the remainder of $250 is still showing under 'Amount in Escrow' in the 'milestones & earnings tab' of contract details, but it's not showing up under the 'Work in Progress' section of my Reports.
Is this normal? Am I still in a payment-secured position to continue submitting work? Any help would be much appreciated. Thank you!
The funds are not showing in the 'Work in Progress' section as there are no active milestones. After the milestones have been added, the funds will start showing in the mentioned section.
Regarding payment protection, you can check this help article to learn more about it.