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"Payment account name does not match your name on Upwork"

Active Member
João B Member Since: Apr 5, 2020
1 of 2

Hello and good afternoon. I received an e-mail saying that the name in my bank account didn't match up with the name verified on my up Work Account. Now I have no idea how that possible because I am even using my real name (not nickname) João Bento in my UpWork account and that's also the name on my bank account which is personal, not of a company. Maybe this was due to me changing the account name the first time I created the account.

I had Jonny Guitar has my name which was a mistake because it assumed my nickname on the Gmail account. I corrected it soon thereafter after creating the account tho.



João Bento

Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi João,


Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar