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"Sunglasses"

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Active Member
Fred C Member Since: Jul 19, 2019
1 of 4

I'm trying to set up my Upwork profile and the system keeps kicking my picture out saying I'm wearing Sunglasses. I have prescription lenses and they are transition so they change when I'm outside. The trouble is, they don't get completely clear so it may seem like sunglasses, but it's actually not. My eyes are fully visable.  is there any way to bipass the "No Sunglasses" trigger on the upload?

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Community Guru
Michael S Member Since: Aug 29, 2017
2 of 4

Might just be the angle throwing something off.

 

However, the aspect ratio is off (the system seems to expect a 1:1 square). Also, you want your profile picture to focus on your head and the top of your shoulders. Try cropping it square and see if that helps (always the chance that the AR is what's kicking it out, and there's a bug giving a bogus reason).

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Community Guru
Virginia F Member Since: Feb 15, 2016
3 of 4

Take your glasses off and then take a photo?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Fred, 

I have shared your concern, and your account information with the Customer Support Team, and they will contact you directly to assist you.


I apologise if this has been an inconvenience for you.


-Avery
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