"This number is being used by another account"

[ce31329f]

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

[e242818e]

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

[c0b91491]

Hi i am experiencing the issue of This number is being used by another account. i dont remember having an account that is using that number 

[pradeephele]

Hi Ugwa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[7400019d]

Hi I am having the same problem. How can I fix this?

[tinker_bell3]

Hi Dylan,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[7b75625c]

Hi Joanne,

I am getting similar problem. Can you please help?

Thanks,

Rolan

[pradeephele]

Hi Rolan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[db690575]

Im also facing the same issue, i try to register in upwork, i get the below mesg for my phone number

This number is being used by another account

[egaruth]

Hi Yuvarajgopal,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[66ecf5bc]

Hi Adam H,

I am sorry to hear that you are facing this issue in the initial steps. But as this issue has come in Admin's notice, it will be fixed soon. Some technical faults might be there. However, every problem has a solution.

All the best.

Thanks

Naheedmir

[felcyn_nicolas]

Hello,

I am having the same issue. I had an Upwork account previously but had deactivated when I found a more permanent job. Hoping to rejoin the community.

Thank you

[tinker_bell3]

Hi Nicolas,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[millingsdavid]

I'm also having a similar issue.

[andregutierrez22]

Hi David,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[095c8a67]

I have a client account successfully setup. I need to add a freelancer account to the same login. I filled out my new freenlancer account profile, but got stuck in the phone verification form. "This number is being used by another account"

[bstojadinovic]

Hi Rod,

We’ll have one of our agents reach out to you via a support ticket to assist you with your phone verification process.

Thank you for reaching out to us. 

[e1647096]

Hello I am having the same trouble with It stating the Number is being used by another account. I can not get my account setup because of this. Can you please help.

[andregutierrez22]

Hi Kristal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[schutz391]

Hi,

I'm also having the same problem as the original post.

[aocumen]

Hi Andrew, 

It looks like another account is using the number. This is just a gentle reminder that users are not allowed to have more than one account on Upwork.

A Customer Support Team member will reach out to you directly to assist you further with your concern. 

[b9a7c0e8]

I am having the same issue!!! Can you please reach out to me as well and help me update my phone number issue???

Thank you!

-Thomas Blake

[pradeephele]

Hi Thomas,

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

Thank you

Pradeep

[9bdc6292]

Hi there, I'm also dealing with the problem of the original post

[812dd08c]

Hi Denis,

Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[5e0f51dc]

I'm having the same problem on my account https://www.upwork.com/freelancers/~01ea4608fe94ef9546125  even though I haven't registered any phone numbers before. What should I do?

[andregutierrez22]

Hi May,

I checked and it looks like you were already able to submit your profile for review and it was accepted! You may want to check the resources in this post to help you get started.

If you need any further assistance please let us know. 

[nsoltis]

Hello,

I am having this same issue. I cannot publish my account. I am receiving the error "This number is being used by another account". Can you open a support ticket for me. The automated chatbot does not handle this well.

Thanks,

Nick

[tinker_bell3]

Hi Nicholas,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[0f7c2aa2]

Im having the same problem "This number is being used by another account". Can someone help me please? Thanks

[sheryasif]

I just created an account and it says that my phone number is used by another account. can someone help me with this?

[pradeephele]

Hi Thais and Shehryar,

Thank you for your message. One of our team members will reach out to you both via ticket as soon as possible to assist you further.

Thank you.

Pradeep

[isaiahjbooks]

I'm having this same problem. When setting up my profile it keeps saying that my phone number is associated with another account. I don't recall having another account and if I did at one point then it was a mistake. I just want to finish setting up my account already, please fix this problem! 

[egaruth]

Hi Isaiah,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[1e73ef8c]

I'm also having this isse... I've never used Upwork before so not really sure who's using my number? Help please!

[aocumen]

Hi Asher, 

I've asked for help from the Customer Support Team, and they will reach out to you directly through an email support ticket to assist you further. 

[1e73ef8c]

delete

[e3b3b087]

I am having the same issue. "Phone number is used by another account" with no other information or steps on how to proceed whatsoever. How do I fix this?

[g_vasilevski]

Hi Joseph,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your number. Thank you.

[d39f67ec]

I'm having the same error. please advise.

[tinker_bell3]

Hi Cynthia,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.