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ce31329f
Community Member

"This number is being used by another account"

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

152 REPLIES 152
6f591e6a
Community Member

I'm also having this issue.

4bb2495e
Community Member

I also cannot get mine to work

9e55d030
Community Member

I am having the same problem. I created an account years ago and never finished the setup process. Today I made a new account and have been stuck at the phone verification stage. Please help 

Hi Adam,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Upwork
9e095157
Community Member

My account is doing the same thing. Does anyone have a fix for it or does a support ticket have to be opened?

aocumen
Community Manager
Community Manager

Hi Kelli, 


A member of the Customer Support Team has reached out to you directly to assist you further with your account concern. 


~ Avery
Upwork
63ea75db
Community Member

Hey there.

 

Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?

Hi Luke,

 

Thank you for your message. Firstly, welcome to Upwork! I can see that you were able to reach out to our support team seeking assistance and a support ticket has been set up. Please allow our team time to review your account and you should be getting an update through the same ticket.

 

~ Arjay
Upwork
1b221771
Community Member

Having the same issue, can I get some help too?

Hi Bohdan,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep



Upwork

Have the same problem: This number is being used by another account

Can you help me please

thanks 

Hi Elena,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Upwork
34713815
Community Member

Hi!
Thank you for you reple
Do you know approx when my issue will be solved?
Need it ASAP
and i have my account which worked great some time ago

Thanks

Hi Elena,

 

I can see that the team has reached out to you via that support ticket with instructions on how to resolve the issue. We highly suggest you coordinate with the team through that ticket so that they can assist you accordingly and more efficiently.

 

~ Arjay
Upwork
bd97bd61
Community Member

Hi Im having the same issue

Hi Zao,

 

I'll have one of our team members reach out to you directly via a support ticket to assist you with the phone verification. You can access your ticket on this page.

 

~ Arjay
Upwork
768b7952
Community Member

I am having the same issue!

 

"This number is being used by another account"

 

 

My phone number is being used by another account, and I've never made my account before

 

HELP

Hi Joo Won,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
89ef99c3
Community Member

I am having the same issue, can someone help me please?

Hi Miguel,

 

I have escalated your report to the appropriate team and one of the members will reach out to you directly via a support ticket. Kindly communicate through this page if you need further assistance or updates.

 

~ Arjay
Upwork
1879f5d0
Community Member

Hi, I'm also having the same problem.

Hi Alex,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
7a3316ce
Community Member

Hi, I am also having the same issue. I don't ever recall making an account before. 

Hi Katy,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
bd97bd61
Community Member

I have the same problem can I have some help please

Hi Zao,

 

I can see that you're experiencing this issue for quite a while now. You also reached out to us a few days back with the same concern and support tickets have been created here. One of the team members has reached out with assistance on how to proceed with the issue via email here. You can still update the ticket and communicate with the team by responding to the email associated with it. 

 

~ Arjay
Upwork

Hello I try to reach the team member to send the screenshot but the ticket appears solve

Can I post the image here?

I don't have the email of the team member to send it

Hi Zao,

 

Thank you for reaching out. Please check the corresponding email that was sent to you. You can reply to the said email and it will reopen the support ticket and direct it to the agent assigned to you.


~ AJ
Upwork
1c0ce03c
Community Member

Hi, I have the same issue.

Hi Bryan,

 

I've asked for the assistance of our team. Please allow time for our team to check. One of our agents will be in touch to assist you further. 

~ Joanne
Upwork
5c255573
Community Member

I'm getting this same issue as well. Thought I might have tried signing up with a different email before, but any of those possible emails are not tied to an account when I try to log in with them, so I'm not sure why my phone number would be tied to another account at this point.

Hi Ryan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

I'm having this same problem. When setting up my profile it keeps saying that my phone number is associated with another account. I don't recall having another account and if I did at one point then it was a mistake. I just want to finish setting up my account already, please fix this problem! 

Hi Isaiah,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep



Upwork
3cda0001
Community Member

I have the same issue where it says my phone number is being used. Could I please get some help?

ce3f29f8
Community Member

This is also occurring for me.  

Hi Sasha,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork

Hello I'm having the same problem. Can I have some assistance? 

Hi Tyler,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
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