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kevinmcpa
Community Member

"TypeError: Cannot read property 'group' of undefined"

Hi there, I see this is a common error for people. As everyone says to "try a different web browser, clear your cookies, etc.". Unfortunately this is not working for me, still. I have the same issues of not being able to complete my profile?

ACCEPTED SOLUTION
kochubei_valeria
Community Member

Hi All,

 

I'd like to confirm that this issue has now been resolved. If you haven't already, go ahead and take the remaining steps to complete your profile.

 

Thanks for your patience as we were working on fixing it.

~ Valeria
Upwork

View solution in original post

83 REPLIES 83
ruebenreflect77
Community Member

When I try to verfiy my phone number it gives me this message. Ive tried all the tricks...nothing.

 

Cannot read property 'status' of undefined

 

 

kkwatra
Community Member

Trying to create a profile. However everytime I enter my phone number for verification I get an error saying: 

"Cannot read property 'status' of undefined"
trevorwillson
Community Member

Hi all! I am on the last step towards finalizing my profile. I have to enter my phone number for verification purposes but when I enter it a message pops up saying: Cannot read property "status" of undefined. Does anyone have any solutions to this? Thank you!

I have the same problem. I've cleared my cookies and cache but still no solution. Not sure what the reason is.

lotselizabeth
Community Member

Hi, i am unable to add my phone number in order to complete my set up. i have tried several times and my number is correct. it comes up with '(undefined is not an object (evaluating 'n.status')'.

 

Hope somoene can help

Thanks 

kkwatra
Community Member

Bojan, I am having the same issue when I try to create a profile. After I enter my phoner number for verification. I get an error saying 

"Cannot read property 'status' of undefined"
quantex
Community Member

Same problem here, why this tiny little bug just CANNOT be fixed?

johnnydetech
Community Member

Cannot read property 'status' of undefined

 

Having this error when trying to create an account

mineligagliano
Community Member

Hello,

 

My account profile will not complete due to an error with phone number. It does not recognize it or says it cannot read it. It is a real US number

 

thanks

mineli

andregutierrez22
Moderator
Moderator

Hi all,

 

Thank you for bringing this to our attention. Our engineers are aware of the issue and are currently investigating it. We'll update this thread once the issue is solved.

 

Thanks!

~Andrea
Upwork

All, our engineers have released a fix for this issue. Could you please reload the page and retry? Let us know if you continue experiencing the issue.

 

~Andrea
Upwork

Getting this error when attempting to verify my phone. This is on the last step after completing the other requirements for the freelancer application. Yes, I have tried different browsers.

vladag
Community Manager
Community Manager

Hi Sputty and Yohanes,

 

I'm sorry to hear you're still experiencing this issue. Pradeep already asked our Support team to reach out and assist you directly but could you please try refreshing the page one more time and letting us know if you're still seeing the same error? Thank you.

~ Vladimir
Upwork

The issues still persist

Hello Sputty and Yohanes,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

Upwork

Hello, I'm not sure if this is the best way to report this, but I tried to create my profile today (June 6), and I'm having this same issue. Thanks for any help!

Hi Ashley,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork

Great! Thank you for the prompt response, and Iโ€™ll look forward to hearing
from the support team. Many thanks!

I've just created an account and am having a similar issue with the step to verify phone number. It says "Cannot read property 'status' of undefined." 

Hi Cassandra,

 

I'm sorry to hear you had trouble verifying your phone number. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork

Hello, I am also facing the same issues as I tried to create my account (June 6 as well). It pops up on the last section of the application when I go to fill in my phone number. 

Hello Mariam,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

Upwork

I am still experiencing the issue, I still cannot add my phone number, can you please advise?

Hello Ali,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep.

Upwork

Hello,

 

Trying to create a profile. However everytime I enter my phone number for verification I get an error saying: 

"Cannot read property 'status' of undefined"
 
Can you please advise?

Hi Andrea,

 

I am experiencing this problem as well and have tried all the fixes for it, but nothing seems to work. Have they found a fix for this yet?

Hi Taylor,

 

I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you.

Pradeep.

Upwork
diyasinghzurail
Community Member

Hi, i am trying to create an account however the server is rejecting my phone number even though I have tried everything such as adding 44 (UK number) without space etc, but no avail. Request someone to kindly help me. 

rachell1499
Community Member

Hello.  I am unable to confirm my phone number.  It keeps giving me an error message of "n is undefined" or a "405 error code".   How can I fix this?

kateborgne
Community Member

Hello, I am having the same issue here as well. It won't let me verify my phone number and comes up as an error.

I'm also currently coming across this same issue. Can someone from support please advise on how to move forward?

I'm also having the same issue. I am unable to confirm my phone number.

Thank you for reaching out to us, Rita and Marcus.

 

Iโ€™ve escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

~ Bojan
Upwork

I am also having this issue when trying to complete the final step of the process.

Hi Sarah,

 

Could you please clear your cache and cookies or log in with another browser to check if youโ€™re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork

Hello Bojan, 

 

I am also having trouble on the final step of creating profile. When I enter my phone number and click 'Go to Enter Code', I get the error message "Cannot read property 'status' of undefined". Can you escalate my account information to support as well?

 

Thank you,

Dylan

Hi Dylan,

 

Just to confirm, did you try to clear your cache and cookies or log in via another browser to finish your application? Thank you.

~ Goran
Upwork

Hi Goran,

 

I have tried to log in and complete this process via Brave and Google Chrome to no avail. Both browsers generate the same error.

 

Thank you,

Dylan

Thank you for the confirmation, Dylan,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account.

~ Goran
Upwork
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