Hi there, I see this is a common error for people. As everyone says to "try a different web browser, clear your cookies, etc.". Unfortunately this is not working for me, still. I have the same issues of not being able to complete my profile?
Solved! Go to Solution.
I'd like to confirm that this issue has now been resolved. If you haven't already, go ahead and take the remaining steps to complete your profile.
Thanks for your patience as we were working on fixing it.
Hi all! I am on the last step towards finalizing my profile. I have to enter my phone number for verification purposes but when I enter it a message pops up saying: Cannot read property "status" of undefined. Does anyone have any solutions to this? Thank you!
Hi, i am unable to add my phone number in order to complete my set up. i have tried several times and my number is correct. it comes up with '(undefined is not an object (evaluating 'n.status')'.
Hope somoene can help
Thank you for bringing this to our attention. Our engineers are aware of the issue and are currently investigating it. We'll update this thread once the issue is solved.
Getting this error when attempting to verify my phone. This is on the last step after completing the other requirements for the freelancer application. Yes, I have tried different browsers.
Hi Sputty and Yohanes,
I'm sorry to hear you're still experiencing this issue. Pradeep already asked our Support team to reach out and assist you directly but could you please try refreshing the page one more time and letting us know if you're still seeing the same error? Thank you.
Hello, I'm not sure if this is the best way to report this, but I tried to create my profile today (June 6), and I'm having this same issue. Thanks for any help!
Hello, I am also facing the same issues as I tried to create my account (June 6 as well). It pops up on the last section of the application when I go to fill in my phone number.
Trying to create a profile. However everytime I enter my phone number for verification I get an error saying:
Hi, i am trying to create an account however the server is rejecting my phone number even though I have tried everything such as adding 44 (UK number) without space etc, but no avail. Request someone to kindly help me.
Thank you for reaching out to us, Rita and Marcus.
I’ve escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
I am also having trouble on the final step of creating profile. When I enter my phone number and click 'Go to Enter Code', I get the error message "Cannot read property 'status' of undefined". Can you escalate my account information to support as well?
Thank you for the confirmation, Dylan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account.