"We're sorry, but something went wrong. Please try again or contact support" - I'm getting this error message when I try to create my profile, despite having filled in all the details. Can anyone help please?
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.
Hi, I am getting the same error. I have tried clearing up the cache, cookies and even tried logging in from another browser but the issue still persists. Can anyone please help?
Hi. I am experiencing the same problem, I can't submit my profile. I also read the similar questions and changed the browser and managed the cookies. Can I get some help?
Hi Sorina and Aubrey,
Could you please try resubmitting your profiles? We had an issue earlier but the team just released a fix for it.
Let me know if you still get the error.
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Same. I forget why I cancel my account and move on and then keep coming back. Then I'm like, oh yeah, too much time is spent on updating / creating portfolios and then will not publish. Frustrating.
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists and share the screenshot of the error message with us.
I just made an account and hit submit profile, but I got the error message "Sorry, something went wrong. Please try again or contact support. Include a screenshot of this entire page so we can troubleshoot this issue faster." How should I proceed? I've included the screenshot. Thank you for your help!
I am getting the error message of 'Sorry, something went wrong. Please try again' on the page of adding skills when I am creating my profile. I have tried a different browser and clearing cache and cookies. Can you help me?
Thank you for your message. I am sorry to hear about the error message. Could you please tell us on which page you get this error? You can share the screenshot of the error message as well.
Hello Aleksandar, I'm having same trouble with the phone number verification step during signing up an account. Could you help me with this problem, please? Thank you so much I really appreciate it!
Thank you for reaching out to us, Jiarui.
One of our team members will reach out to you directly via email to assist you with your phone verification process.
Bro I am also getting the same error even after trying in another browser and clearing all the cookies and catches..
Please help me... I am trying to publish my portfolio since yesterday
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Hello, I am a client trying to fund a contract and hire, and I am getting the error messages aforementioned, this isnt my first time hiring, but for some reason I keep getting these error messages
Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Let us know if the issue persists along with a screenshot of the error you're receiving so that we can assist you accordingly. Looking forward to your confirmation.
I checked but couldn't replicate the issue that you are describing. Could you please send us the screenshot of the page and the error message so that we can check?
Hello, I think I need assistance because I got same problem and errors and did the things suggested here like clearing caches, trying another browser etc. Unfortunately problem still persist.
Could you please send us more information about the issue you are experiencing so that we can check and assist you further?
I'm also facing the same issue when updating my portfolio. When I click on publish I get this error at the top of the page. I tried to clear cache and cookies and tried another browser but the error is still appearing.