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"We're sorry, but something went wrong. Please try again or contact support"

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Active Member
Yongxian T Member Since: Feb 16, 2020
1 of 13

"We're sorry, but something went wrong. Please try again or contact support" - I'm getting this error message when I try to create my profile, despite having filled in all the details. Can anyone help please?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 13

Hi Yongxian,

 

Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know so we can check further. Thank you!


-Joanne
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Active Member
Bhavesh S Member Since: Feb 20, 2020
3 of 13

I am getting same issues and also tried to clear cache and cookies. But this issue still persists. Can you help please?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 13

Hi Bhavesh,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Usman G Member Since: Mar 4, 2020
5 of 13

I am also getting the same error while creating profile.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 13

Hi Usman,

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.


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Active Member
Usman G Member Since: Mar 4, 2020
7 of 13

Still getting the same error.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 13

Hi Usman,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Active Member
Gaurav T Member Since: Mar 13, 2020
9 of 13

Hi, I am getting the same error. I have tried clearing up the cache, cookies and even tried logging in from another browser but the issue still persists. Can anyone please help?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 13

Hi Gaurav,


Our team will reach out to you via ticket as well and assist you further, thank you.


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