removing bad feedback

[Andrea G]

Hi Syed,

This will happen automatically as contracts without earnings are not shown in your profile by design.

Thanks,

[Nichola L]

Syed, 

Just remember that if you refund (everything) completely, your public feedback will not show, nor will your contract. However, if your client gave you poor private feedback, that will remain and will probably affect your eventual JSS. 

ETA: Upwork, I think there are occasions when clients should also be investigated. The feedback this client has given the OP is defamatory, and the OP has no way of clearing this client's libellous statement other than by refunding.