return withdrawal

[balanzalyra]

can I request for a return withdrawal to my account, I need to change my bank account information? Thanks.

[g_vasilevski]

Hi Lyra,

Since your withdrawal was successful we cant cancel it or return it. If you don't receive your funds after 8 business days let us know and our team will initiate a trace on your transaction. Thank you!

[balanzalyra]

It is not successful my bank says, I can't get my money because my bank account is just for domestic purposes meaning I can't get money from international remittance, so I have to change a bank account.

[g_vasilevski]

Hi Lyra,

Please refer to my comment above: if you don`t receive the funds after 8 business days let us know and our team initiate a trace on your transaction. Thank you!

[balanzalyra]

It is more than 8 business days but still I can't get my money.

[g_vasilevski]

Hi Lyra,

Your last withdrawal was 2 days ago, If yyour refering to another withdrawal please send me more details about it via PM. Thank you!

[petra_r]

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@Lyra Yvony B wrote:

It is not successful my bank says, I can't get my money because my bank account is just for domestic purposes meaning I can't get money from international remittance, so I have to change a bank account.

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 In that case the money will automatically be returned to your Upwork account. It usually takes a couple of weeks, sometimes longer!