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unable to hire my freelancer

habibkaliq
Active Member
Habib K Member Since: Apr 19, 2018
1 of 10

I have created a job and also submit the amount through my card, and selected a freelancer and sent her an offer but my freelancer is unable to accept the offer.
Now when i withdraw from the offer i can't get my money back.......
NEED URGENT HELP!!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 10

@Habib K wrote:

I have created a job and also submit the amount through my card, and selected a freelancer and sent her an offer but my freelancer is unable to accept the offer.
Now when i withdraw from the offer i can't get my money back.......


 Of course you get the money back, it just takes a few days (up to 5) before it shows on your statement.

 

habibkaliq
Active Member
Habib K Member Since: Apr 19, 2018
3 of 10

thanks but even it says refunded, but all i have 0.00  ....  is it still ok and i will get my oney back ??

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 10

Hi Habib, 

 

I'm sorry for the trouble you had. It looks like you have successfully hired a freelancer and a feedback has been left. Are you trying to post a new job and hire a freelancer?

~ Joanne
Upwork
habibkaliq
Active Member
Habib K Member Since: Apr 19, 2018
5 of 10

 No No, that job was added again with a new payment !!!!
The First job which i was created and funds was also made ( Refrence # 197744328) but somehow i was unable to hire my client so i have to close that job and it says money is refund ( Refrence # 197773242) , But i didn't get the money back. Please check the second last transections from my account!!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 10

Hi Habib,

 

Escrow refunds will be returned to the billing method you used for the deposit. The credit can take up to five business days to appear. Funds held more than 60 days may instead be returned to your balance for reuse if we cannot credit your billing method (some billing method vendors don’t allow credits to be applied after a certain number of days).

~ Joanne
Upwork
habibkaliq
Active Member
Habib K Member Since: Apr 19, 2018
7 of 10

Hi thanks for your kind response!

I am worried about that when it says "REFUND" in the Transaction History but i still didn't get my money back in my Account / Balance ....!!!
Is it ok and i still get my money back after 5 business days???

habibkaliq
Active Member
Habib K Member Since: Apr 19, 2018
8 of 10

any support member there to answer my question please???

habibkaliq
Active Member
Habib K Member Since: Apr 19, 2018
9 of 10

Hello,
I still didn't get my refund....!! Can anyone from team will repond to my questions ??????

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
10 of 10

Sorry about the delayed response, Habib. We'll investigate this further and update you directly via a support ticket.

~ Valeria
Upwork