Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

unable to upload company logo

Active Member
Edison C Member Since: Sep 29, 2019
1 of 8

Hi! Attempting to upload my company logo, which is a .jpeg of 624kb in size, Upwork tells me it can't be any larger than 25mb. ? Same result from multiple browsers for Windows.

 

Thanks!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 8

Hi Edison, 

I apologise for the inconvenience. I have shared your Upwork account information with the Customer Support Team, and they will reach out to you to assist you further.


-Avery
Untitled
Active Member
Bjorn D Member Since: Dec 5, 2019
3 of 8

Hi! Attempting to upload my company logo, which is a .png of 1,3Mb in size, Upwork tells me it can't be any larger than 25mb. ? Same result from multiple browsers for Windows & Mac

 

Thanks!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi Bjorn,

 

I`m sorry about the inconvenience this had caused you and thank you for sharing the details. One of our team members will reach out to you via ticket as soon as possible and assist you further. 


Untitled
Active Member
Kyle H Member Since: Dec 7, 2019
5 of 8

Hello, I'm unable to upload my company logo as well - could you please help? Thanks

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 8

Hi Kyle,

 

I apologize for the trouble you had while trying to upload your company logo. I have shared your Upwork account information with our team, and one of the team members will reach out to assist you further.


-Joanne
Untitled
Active Member
Bjorn D Member Since: Dec 5, 2019
7 of 8
Hi

I still can not upload my logo.

Björn Derycke
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
8 of 8

Hi Bjorn,

 

I'm sorry for the inconvenience this has caused you. I already followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully review your issue and respond accordingly. You will be notified of their response.

 

Thank you.

~ Aleksandar
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS