Dec 20, 2017 09:48:44 AM by Barbara H
I am unable to submit a proposal because I cannot put the deposits into the que. Please help me. This process is making me frustrated and defeated.
Solved! Go to Solution.
Dec 20, 2017 09:57:44 AM by Valeria K
Hi Barbara,
We'll reset verification attempts for you and you'll be able to add deposit amounts and verify your bank account.
Dec 20, 2017 09:57:44 AM by Valeria K
Hi Barbara,
We'll reset verification attempts for you and you'll be able to add deposit amounts and verify your bank account.
Dec 20, 2017 10:29:28 AM by Barbara H
where exactly is solutions? that section is still showing verification failed
Dec 20, 2017 10:53:13 AM by Nina K
Hi Barbara,
I'm sorry that you are having a frustrating experience, however I just checked and a member of our team has reached out to you via a ticket to assist you in the verification process.
Dec 20, 2017 10:55:38 AM by Barbara H
thank you Nina. Shall I check for the correction in a few days? I am not being cheeky. I just want to start earning as soon as possible. Thank you for your response.
Dec 20, 2017 11:25:55 AM by Nina K
Hi Barbara,
I see that you have been in touch with the agent that is assisting you with the verification process. Please reach out to him for more details as he should be able to provide you with accurate information regarding the expected time of completion regarding the verification.
Jan 8, 2018 11:18:18 PM by Goran V
Hi Vittania,
Yes we will reset your attempts shortly, thank you.
Jan 22, 2018 09:55:22 PM by Avery O
Hi Sally,
An agent from the Customer Support Team will reach out to you directly via email to assist you with your verification.
Jun 20, 2020 09:58:54 AM by Nanine R
Hi,
I'm also having trouble verifying my bank accounts. Could I have some help with this?
Jun 20, 2020 07:25:58 PM by Joanne P
Hi Nanine,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jan 24, 2018 07:59:30 AM by AKINADE A
I have been waiting for my bank account to be verified since but nothing was done since and it almost a week now. Please what's the problem
Jan 24, 2018 08:16:12 AM by Nina K
Hi Akinade,
I see you have added your bank information on the 19th, but please note that it can take up to 5 business days for the deposits to show up and this can also be delayed by bank holidays such as Martin Luther King Day.
Jan 27, 2018 09:43:35 AM by Lovietta S
I'm having this same issue, can the verification for my account be reset as well?
Thanks.
Jan 27, 2018 11:12:12 AM by Jo-An B
Hi Lovietta, Bank account verification has been reset. Thanks.
May 29, 2018 01:39:49 PM by Kenneth K
I want to verify my account, How do I go about that? I have the Id card here
May 29, 2018 01:40:58 PM by Kenneth K
I want to verify my account, How do I go about that? I am not a US citizen but I am in the state for school
May 29, 2018 01:59:11 PM by Nina K
Hi Kenneth,
You'll need to be physically located in the U.S to verify your location and you'll be able to verify it by clicking the verification link in the notification banner towards the top of the page when you log into your account.
May 29, 2018 09:08:52 PM by Kenneth K
Still facing some problem. What would happen if the rejected my ID card or location?
May 29, 2018 09:19:54 PM by Goran V
Hi Kenneth,
In this case our team will reach out and assist you further if It's needed, thank you!
Jul 9, 2018 08:30:14 AM by Hollie S
Can someone help me with the same issue? I have verified my account by putting the two amounts in but still shows as unverified? Please help as I want to pay my freelancer soon !!
Jul 12, 2018 12:28:49 AM by Thibaut J
Hello Sir,
Could you please help me I cant verify my account as well. It been suspended
Jul 12, 2018 12:36:36 AM by Goran V
Hi Thibaut,
Yes, one of our customer support agents will reach out to you and assist you further. Thank you.
Aug 3, 2018 12:34:52 AM by James P
i cannot verify my billing method they say there will be two amount that will appear on my statement but actually it is three amount in peso. i dont know how much was the conversion of it in dollor beacuse it was debited as peso.
Aug 3, 2018 01:15:07 AM by Goran V
Hi James,
One of our team members will reach out on your open ticket shortly and assist you further with this. Thank you.