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want remove my payoneer account

d0llar550
Active

i want to delete my  payoneer account from upwork. i can not find out any option on upwork how to i do payoneer account. please let me know

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Akm,

 

I can confirm the information Petra provided and direct you to contact our Customer Support team only after Payoneer confirms they have unlinked your accounts.

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14 REPLIES 14
petra_r
Community Guru

You need to contact Payoneer first, and have them disassociate the Payoneer account from your Upwork account.

 

only then can it be removed.

vladag
Community Manager
Community Manager

Hi Akm,

 

I can confirm the information Petra provided and direct you to contact our Customer Support team only after Payoneer confirms they have unlinked your accounts.

Untitled

View solution in original post

I have the same problem. Please do something about this. Because of this, I cannot withdraw. And one thing to do to withdraw my money is to disconnect my Payoneer account to my Upwork account.

**Edited for Community Guidelines**

Hi Jocelyn,

 

You will have to reach out to Payoneer to disassociate your Payoneer account from your Upwork account. Once this is done, you can contact our Customer Support team directly and they will remove your Payoneer account from your list of payment methods. Thank you.

~ Goran
Upwork
liweichen
Active

Hello. Akm.
I have a same problem like you.

so I want to get your helping.

would you tell me that how to choose I the list in topic?
please check the attached file.
Thank you.

 

Hi Weichen,

 

You will have to reach out to Payoneer to disassociate your Payoneer account from your Upwork account. Once this is done, you can contact our Customer Support team directly and they will remove your Payoneer account from your list of payment methods. Thank you.

~ Goran
Upwork

Hello, Goran V

Thank you for your help.
you're right. I tried for contacting to Payoneer support team.
But I'm not sure which list to choose.
Please check the attached image and give me a detailed answer.
Thanks again.

Hi Weichen,

 

Feel free to choose the option that is the best fit for your question/s and the help that is needed. Thank you.

~ Goran
Upwork

but I can't find the right category in Payoneer topic.
So I want to get your help. I've attached the image again.

Please help me.
Thank you.

I hope your detaild answer.

Hi Weichen,

 

I think you should go with My Payoneer Account. Once you`re connected with Payoneer Customer Support, they will be able to direct you accordingly and assist you further. Thank you.

~ Goran
Upwork

Thanks for your help.
thank you again

Hi, Goran V
I contacted the Payoneer support team.
And yet no button has been created to erase it in Get Paid setting of Upwork.
Would you tell me what should I do now?
I always appreciate your help.

Hi Weichen,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork