Upwork is carefully monitoring the situation in Pakistan, and the safety and well-being of our community is our top priority. For those impacted by these events, we’ve taken steps to contact them to offer guidance related to their contracts and address any questions. We also encourage you to connect with your clients or freelancers using the message center. 

This is a difficult time for many, and while communication may be limited, we believe they would appreciate hearing from you.

Additionally, we are committed to keeping this page updated as we learn more about the floods in Pakistan, so check back often.

The Upwork team is heartbroken over this recent tragedy. Our business is guided by the sole mission to create economic opportunities, so people have better lives. Thus, supporting our team and community during such a devastating crisis is paramount.

For our customers, we are committed to keeping you informed with the latest details as this situation evolves, providing you with dedicated support channels to offer guidance and creative solutions to unique circumstances, and improving access to resources with shorter response times and quicker handling.

We are genuinely vested in the well-being and safety of this connected community of clients and freelancers. If you are working with a client or freelancer impacted by these events and need guidance on how best to support them, feel free to contact us at support.upwork.com.

We are truly sorry about how this devastating disaster has impacted you. Our thoughts are with you and your family at this difficult time.

Currently, there are no plans to adjust Upwork service fees but know that we’re here to help you get back to work as quickly as possible. Should you require additional assistance regarding your account, please do not hesitate to let us know. We’re here to help.

We encourage you to reach out to your freelancer to check in, connect, and ask how they would like to proceed. We’re sure they would appreciate hearing from you, but please be patient in awaiting a response!

First and most importantly, we hope you are safe. Upwork is committed to supporting those impacted by the devastation of the flooding in Pakistan and has been carefully monitoring the situation.

Upwork is offering account assistance to freelancers unable to communicate with their clients, and we encourage those interested in offering support to trusted local organizations providing needed community assistance. Pakistan Red Crescent Society, Alkhidmat Foundation Pakistan, and Saylani Welfare International Trust are examples of those organizations supporting the area. If you choose, feel free to contact them to find out how you can help.

We are committed to helping our talent and clients minimize potential disruptions during this time and are here to be a resource in the event their work is disrupted. We will keep the community updated as we learn more about this evolving crisis. Please continue to visit this page for additional updates.