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Upwork Updates Relating to the Recent Floods in Pakistan
As a global community, we are devastated by the floods in Pakistan. We are concerned about the well-being of this connected community, so if you are in the region, we hope that you and your loved ones are safe. Upwork is committed to supporting our community, and we are here to be a resource in the event your work may be disrupted.
Currently, we are reaching out to all parties in active contracts located in impacted regions to check in on their well-being and offer our assistance. Our team is working around the clock to help our customers navigate, and we will continue to share more as this evolves.
We are updating this page with new details and changes. Please check back frequently.
FAQ
I am worried about someone I work with in Pakistan. What can I do?

Upwork is carefully monitoring the situation in Pakistan, and the safety and well-being of our community is our top priority. For those impacted by these events, we’ve taken steps to contact them to

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What is Upwork doing to support our community during the crisis?

The Upwork team is heartbroken over this recent tragedy. Our business is guided by the sole mission to create economic opportunities, so people have better lives. Thus, supporting our team and commun

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As a result of the impact of the flooding in Pakistan, can I get a reduction in service fees, or can they be waived?

We are truly sorry about how this devastating disaster has impacted you. Our thoughts are with you and your family at this difficult time.

 

Currently, there are no plans to adjust Upwork service fee

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I have a contract with a freelancer in Pakistan. Should I cancel the contract?

We encourage you to reach out to your freelancer to check in, connect, and ask how they would like to proceed. We’re sure they would appreciate hearing from you, but please be patient in awaiting a r

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Should I stop interviewing or sending offers to freelancers in Pakistan?

There's no reason to stop interviewing or working with talent in the region if they are available. In fact, it's a great way to support them during this challenging time!

What is Upwork doing to support customers impacted by the Pakistan floods?

First and most importantly, we hope you are safe. Upwork is committed to supporting those impacted by the devastation of the flooding in Pakistan and has been carefully monitoring the situation.

 

Up

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Additional Resources
Below, you'll find links to Help Center resources that should help you navigate questions related to your specific situations.
Impacted Freelancers
If you are a freelancer and have questions on how these recent events may impact your account and/or contracts, please see the frequently asked questions and related Help Articles below.
I'm expecting an extended absence from Upwork
I have been unable to reach my client
I would like to change my profile to be private or public
I would like to give a refund to my client
Impacted Clients
If you are a client and have questions on how these recent events may impact your account and/or contracts, please see the frequently asked questions and related Help Articles below.
I'm expecting an extended absence from Upwork
My freelancer is unable to communicate with me
I would like to request a refund from my freelancer
Helpful Links
Outside of Upwork Help
If none of these scenarios fit your specific needs or if you would like to connect to Customer Support, please click here.