The Job Success Score (JSS) reflects client satisfaction with work accomplished by talent and is based on relationships, feedback, and job outcomes over time. We understand how important this score is, and we want to share another data point that we use to calculate it.
It’s called your “Trending JSS,” and it is based on your most recent Upwork history.
Note: This is not a new calculation, we are just sharing these additional details to bring more transparency to JSS.
Here’s how it works:
Four different Job Success Scores are calculated every two weeks:
- Your average JSS during the past 24 months
- Your average JSS during the past 12 months
- Your average JSS during the past 6 months
- And your “Trending JSS,” which we calculate by adding your average JSS for the past 6 months with your average JSS for the past 3 months, then divide in half.
To get each score, you must have enough qualifying outcomes from enough clients within that time window. Once the four scores are calculated, we choose the highest score and display it on your profile.
For example, if:
- Your average JSS during the past 24 months is 92%
- Your average JSS during the past 12 months is 88%
- Your average JSS during the past 6 months is 94%
- And your “Trending JSS” is 96% (based on your 3-month average of 98% and your 6-month average of 94%. This leads to 98+94=192, which when divided in half is 96%).
We would review all four percentages and, as mentioned above, select the highest one as your JSS. So in this example, the JSS listed on your profile would be 96%.
Keep in mind, your score may go up or down as your old contract outcomes age and move into another of the four calculations. Rest assured that any movement in your score (either up or down) has taken into account both recent activity and activity over a longer period of time (up to 24 months).
We are happy to be able to share this additional information with you. To learn more about JSS, check out our Help article. Thank you!
