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API Request Still Not Answered

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Active Member
Robert L Member Since: Jun 8, 2020
1 of 6

Hello,

 

I submitted an API key request on June 10th. I was informed that it usually takes 2-4 weeks to get approved or rejected. Seeing as it has been 4 weeks since I submitted my request, I am wondering if I can get an update on what has happened.

 

Thanks

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 6

Hi Robert,

 

I'm sorry about the delay. I'll follow-up with the team about your request, and they will update you directly via ticket. Thank you for your patience while our team is reviewing your request. 


-Joanne
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Active Member
Robert L Member Since: Jun 8, 2020
3 of 6
Hello Joanne,

I still have not had anyone respond or update me.

Best,
Robert
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 6

Hi Robert,

 

I checked your account and I can confirm that our team has already reached out to you via ticket. Please log in to your account and kindly check your ticket number: 28870323. Thank you.


-Joanne
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Active Member
Robert L Member Since: Jun 8, 2020
5 of 6
That was regarding an issue about my ID verification. I now need to know
whether my request has actually been approved or rejected, which no one has
reached out to me about.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Robert,

 

I would like to confirm that your API key request was declined. Feel free to submit another in the future and our team will review your request again. Thank you.


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