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Can't sign in desktop app

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Active Member
Jose Luis D Member Since: May 15, 2018
1 of 4

Hello, I can't sign in the desktop app, I already checked there are not google services connected and used my user name instead of email to attempt, also checked my password is coreectly typed, but still not working, I'm using mac version.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Jose Luis,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this issue.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Jose Luis D Member Since: May 15, 2018
3 of 4

I solved it by cleaning all cache, resintalling app and removing previous username.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Jose Luis,

 

Thank you for following up, I'm glad to hear that you were able to fix it. 


~ Bojan
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