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Andrea Vanessa's avatar
Andrea Vanessa C Community Member

2 withdrawals are being done on my withdrawal day instead of 1 causing extra fees having to be paid

Hi there, 

Usually on my scheduled withdrawal day there is only 1 withdrawal done for the balance on my account and of course I am charged the applicable withdrawal fee. 

Last 2 payments have been done in 2 withdrawals causing me to pay a second withdrawal fee - instead of paying only 1. Not sure why it is withdrawing my payments in 2 instead of 1. 

Any help is appreciated.

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Ivygail's avatar
Ivygail J Retired Team Member

Hello Andrea,

 

I am sorry to hear about your withdrawal concern. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Ivy

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Ivygail's avatar
Ivygail J Retired Team Member

Hello Andrea,

 

I am sorry to hear about your withdrawal concern. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Ivy