About Upwork refunds.

[579f31ce]

Hello, I paid my freelancer, but then we canceled the contract, but the payment has not been refunded to me for 5 days.

The payment was made from our company's wise account, there was no problem when withdrawing the payment but the refund has not materialized. Can someone please tell me how I can get it, the money is still in escrow.

[spectralua]

Are you sure that contract was closed? Escrow refunding asap with original payment method. Then up to 5 days to receive.

[579f31ce]

**Edited for Community Guidelines**

I am absolutely sure that the contract is closed.

[spectralua]

Yep, it is closed. I see it marked as refunded.

Thats strange is escrow still there, it must be on the way already.

Maybe you need to open support ticket if it won't move soon.

[PradeepH]

Hi Tayfun,

Thank you for your message. I see that you are referring to the refund initiated on April 7th, 2023. Please note that a refund initiated directly to your billing method will take 3-5 business days. Check out this help page for more information. 

Thank you,

Pradeep