Account Assess

[30ad4c2e]

I created an account with my previous employer.  Currently with a different employer but no longer have access to previous projects/work.  

[ArjayM]

Hi Susannah,

We truly appreciate you reaching out to us. Can you please tell me more information about your concern so I can assist you accordingly? I look forward to your response.

[30ad4c2e]

I need access to an old account/files. (Email address/sso was with an employer I no longer work for). 

[ArjayM]

Hi Susannah,

I have checked your account and it looks like there's already a support ticket created with your concern. We haven't received any response from you on that ticket so I highly suggest you continue communicating with our team through that ticket for updates and further assistance.

[30ad4c2e]

Ticket 

https://support.upwork.com/hc/requests/35156813 was escalated on 5/13, however I have not received any follow-up or directions for next steps. 

[JoanneP]

Hi Susannah,

I checked the ticket you have shared and see that one of our agents has responded to your ticket. Please allow time for the team to review and update you directly on the same ticket to assist you further. 

[30ad4c2e]

Following up on ticket https://support.upwork.com/hc/requests/35156813 (Over two weeks and I have not received a response regarding next steps or eta)

[ArjayM]

Hi Susannah,

I'm sorry on behalf of the team that's handling your case for not being able to get back to you sooner. I have sent a follow and you can expect an update from the same support ticket with further assistance. We seek your patience and understanding while we address your concern. Thank you!