Account Phone Number

[#1]

How do I change my phone number? I am now using a new phone number and my old number is still registered on Upwork. Anytime I receive a verification code, it is sent to the old number and I end up using my email. 

[#2]

Hi Olugbenga,

To update your account information, go to Settings > My Info (Contact Info).

Thanks!

[#3]

The issue here is that I do not receive a verification code with the old phone number. Every time I click settings, it tells me to authorize my device but I do not get any code on the old number. I can't view my settings until I verify the authorization code by SMS. The source of this issue is Upwork because every time I click it, I don't get the SMS code.

[#4 · Accepted solution]

Hi Olugbenga,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code and your phone number. Thank you.

[#5]

Thank you Goran

[#6]

I am also facing same issue

[#7]

Hi there,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#8]

Hi! I am experiencing the same problem.
I need urgent help!

[#9]

Hi Razelle,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#10]

I am recieving the same issue with a new mobile number.  

[#11]

Hi Frank,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket. 

[#12]

Hi. I lost my phone associated to my upwork account. I can’t access my settings now as it needs the verification code that was sent to my phone number that was lost. I need help pls. This is my new email address:

**Edited for community guidelines**

[#13]

Hi Jevil,

I just checked, and see that you already have an open ticket regarding your concern with accessing your account. One of our agents will update your ticket number: 30955505 and assist you further.  

[#14]

hi, i have the same problem but i cant find the last account with the phone number was

[#15]

Hi there,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#16]

I am also having this issue.

[#17]

Hi Alanna,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#18]

Hello. I am having the same problem. I recently relocated and I don't have access to my old phone number. I would appreciate your help. Thanks 

[#19]

Hi Neyda,

I've escalated your concern to our team. One of our agents will reach out and assist you directly in updating your phone number via a support ticket. 

[#20]

Hi! Can someone help me with this matter also?

[#21]

Hi Ruth, 

I shared your request with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#22]

Hello, I've already changed my phone number in settings, however, whenever I login using my phone, it still tells me that they have sent the code on the OLD number that I used in upwork. Can someone help?

[#23]

Hi Justin,

Our team will reach out to you via ticket as well and will assist you further with your phone number. Thank you.

[#24]

My phone number is good.

[#25]

Hi Brian,

We’ll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us.