Account Recovery

[#1]

I forgot my email address and username. I wanted to change my profile but I couldn't. Currently, I am talking to one of the freelancers and don't want to miss any communication. I would appreciate it if you can let me know the email address and username. As I couldn't access my old account, I created another new account and while talking to a representative, that account also got blocked. I don't know what to do now. Every time I talk to a representative, a ticket gets issued and I get emailed later but the problem I face is I can't respond back to that email. I also tried calling the main office and left a voice message but no reply as yet.  I need this issue solved since it is really important to me. 

[#2]

Hi Ghanshyam,

Thank you for your message. I am sorry to hear about your experience. Could you please click on my name above this post and send me a private message with more information? Meanwhile, you can also reply to the support ticket initiated on your account by responding to the email notification sent to your registered email address.

Thank you,

Pradeep

[#3]

Thank you, Pradeep. I tried to message you privately but it says "This profile is no longer available". Kindly check and let me know.

[#4]

Hi Ghanshyam,

Could you please try again?

[#5]

Hi Andrea,

I got this error while sending the message. 

[#6]

Hi Granshyam,

Could you please try clearing your cache and cookies and send the message again? You may also try using a different browser or the incognito mode of the current one. Let us know if the issue persists and we'll look further into that for you. Looking forward to your confirmation.

[#7]

Hi Pradeep,

I sent you a private message. Let me know once you get it.

[#8]

Hi Pradeep,

Did you receive the message?

[#9]

Can someone really help me out on this issues since it's been a week and i need to talk to my freelancer as well.

[#10]

Hi Ghanshyam,

Thank you for your message. Apologies for the trouble in initiating a private message. I would like to confirm that I have not received any private messages from you. Could you please try sending me a message again by clicking my name above this post?

Thank you,

Pradeep

[#11]

Hi Pradeep. I have sent you the email again. Kindly check.