Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

Hi Din,

We certainly understand how you really want this issue with your account resolved immediately. I have submitted a follow-up directly to the team handling your case and you should be getting an update on this ticket here momentarily. 

[#3]

My account was suspended after 2 failed payment attempts as my card was lost and I was waiting on a new card.

I have just changed payment methods to paypal and paid the outstanding balance however the account is still suspended.

Why is it so hard to speak to someone or even create a ticket. All of the help links circle to the same support page and the chat is just a bot that spams you to the same locations. Even the link to "appeal" the suspension redirects to the main support page.

The bot even advises to reply to the emails you recieve however all of the emails recieved were from a donotreply email address.

It's so easy to make payment but when you need help why is it so incredibly hard?!

How do I reactivate my account?

[#4]

Hi Jack,

Thank you for your message. I am sorry to hear about your account status. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

[#5]

My account was Restricted due to violation of Upwork's Terms of Services

 I was given a link to reply the thread to lift the restrictions placed on my account and I have done that yet the restrictions placed on my account hasn't been lifted yet.

Please kindly escalate these to the agent incharge to ensure that the restrictions placed on my account is being removed

Best Regards

Morrison 

**Edited for Community Guidelines**

[#6]

Please I need urgent response towards these issue 

[#7]

Hi Morrison,

Thank you for reaching out. I can see that you've already been able to reply to your support ticket regarding this. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#8]

Am expecting a favourable response from the agent 

[#9]

Hello Mrs Andrea G am yet to get any response from the agent

Please can you look into it ,have done all that is required from me as indicated in the thread link yet the Restrictions hasn't been removed from my account.

Please I need urgent attention towards these issues on ground 

[#10]

Hi Morrison,

Thank you for your message. Please note that all inquiries via a support ticket are handled in the manner they are received in the queue. Please allow 24-48 hours for the team to review and respond to your support ticket.

Thank you,

Pradeep

[#11]

Thanks for the update will be expecting a favourable response from them

[#12]

These almost 24 hours and yet no response from the agents what  next for me

[#13]

I removed my disabled paypal from upwork.
But my upwork account is still suspended.
I hope to restore it soon.

After the account is restored I try to add my card.

[#14]

Hi Junisda,

Thank you for your message. Your account will be automatically restored as soon as you add a valid billing method.

Thank you,

Pradeep

[#15]

My Freelancer account got suspended without any reason and without any notice, all my years of hardwork and rating got suspended in one shot.

Even my pending amounts also got stuck with Upwork. 

[#16]

Hi Sushant,

Could you please click on my name above this post and send me a private message with more information? Thank you!

[#17]

Hi Andrea 
I am not getting any option to send message directly so I am replying the same thread, Here is the freelancer profile **Edited for Community Guidelines** , I didnot received any of the email or the notification about the suspension and now I am stuck as I cannot do much with the profile. I cannot apply to new jobs, cannot withdraw my balance.

[#18]

Hi Sushant,

Thank you for reaching out. I checked the account and noticed that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#19]

Hi Pradeep 
I see my request has been marked as solved but my account is still suspended, please guide me more about this. 

Thanks 
Sushant Bansal

[#20]

Hi Sushant,

Thank you for your message. Your support ticket is in the queue and will be responded to shortly.

Thank you,

Pradeep

[#21]

please what can I DO

[#22]

Hi Chinonso,

Thank you for your message.  I see that your account is already restored now.

Thank you,

Pradeep

[#23]

I was suspended because of review manipulation, so I turned in all the project documents and tracked down the client via LinkedIn.

After I provided all the screenshots from the LinkedIn chat, Upwork notified me that all the restrictions on my account would be lifted. However, my account is currently permanently blocked by Upwork without notifying me.

What should I do now?

[#24]

Hi Maryam,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#25]

Hi!

I am writing to inquire about the suspension of my account. I have not received any explanation or notification via email. Could you investigate the reason for this action? It is causing me inconvenience.

Anthea

[#26]

Hi Anthea,

Thanks for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.