Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi!

I have finally received my first offer.

I cannot, however, accept it. The button is greyed out. There is no checkbox to accept the TOS.

I have tried accepting it on different browsers, on my laptop and my phone. Tried clearing cache and cookies and tried in cognito.

Help please!

Thanks!

[#3]

Hi Dexter John,

I'm sorry to learn about this experience. However, I can see that one of the Trust & Safety team members has reached out to you via email with more information and further assistance. Feel free to coordinate with the team by responding to their email and they'll assist you accordingly. You may access the support ticket linked to your case here.

[#4]

Thank you! I have just responded to Anne.

[#5]

Hi team!

Unable to apply to jobs.

The system tells me to update my payment info.

Have done that.

Still no change...

Can you help?

[#6]

Hi Ruben,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page with more information and further assistance.

[#7]

Hello! My account was blocked because I was registered in the occupied territory, but I live in Ukraine, and not in the occupied territory!!!!! You wrote that you support Ukraine, but in the end you create problems! I have money in my account that I cannot withdraw! My clients are waiting! You haven’t answered me for more than 6 days, although it was written within 48 hours! I provided all the documents in the requests earlier, sent them to you on October 28, I’m ready to provide everything you need, just tell them to unblock my account! Please, I beg you to answer quickly, thank you!

I wrote from another account, the one that was blocked cannot be written, here are requests number 43504097 and 43653978.

[#8]

Hi there,

I'm sorry for the delay in getting back to you. I've notified the team working on your case and they've just recently followed up with you via the ticket. Please refer to it for more information about your account status.

[#9]

Dear Upwork Support,

I am writing to inquire about the safety of adding a Payoneer bank account to my Upwork account that was previously associated with other suspended Upwork accounts.

I accidentally created multiple Upwork accounts a long time ago, and I forgot that I already had an existing account. I added my Payoneer bank account to these new accounts, and they were all suspended. I later realized my mistake and found my original Upwork account, which is still active and working well. I currently have a client and a project that is nearing completion.

I would like to add my Payoneer bank account to my original Upwork account, but I am concerned about getting suspended again. I understand that Upwork does not allow users to have multiple accounts, and I do not want to violate any of Upwork's terms of service.

Can you please confirm whether it is safe to add my Payoneer bank account to my original Upwork account, even though it was previously associated with other suspended accounts? I have learned from my mistake and I am committed to following all of Upwork's rules and regulations.

Thank you for your time and consideration.

Sincerely, Majid Naveed

[#10]

Hi Majid,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Upwork makes it nearly impossible to contact customer support, I suppose by design. Anyway. I have a new contract which I cannot move forward with as I am unable to click "confirm offer". See screenshots attached. 

I have tried multiple broswers, cleared cache, tried a few times over the last few days. Not sure what else I can do.....

**Edited for Community Guidelines**

[#12]

It may be because the payment has not been confirmed or its information is secure, and because you have made an indirect B2B transfer.

[#13]

Hi Lora,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access

[#14]

Thank you for letting me know AJ, I had no idea there was an issue, for some reason I did not receive an email about it. 

[#15]

Hello all,

I am here on the behalf of another freelancer who wants to reopen his closed account but has no means to contact you. 

Could you please assist?

Ps: This is an urgent matter so please do not ask me to send you a private message if you will not check it.  Thank you

[#16]

Hi MT,

I'm afraid that we won't be able to share or discuss the details of another user's account for privacy reasons. Please suggest your friend contact us directly by clicking the "Get Support" button on the Upwork Help page or through any of our different support channels.

[#17]

I've been working on a project for over a week so I wasn't sending out new proposals. However when the projected ended, I decided to apply to new job postings and noticed my apply now button was greyed out. I did not receive an email from upwork for any violation so I don't understand why. 

[#18]

Hi Atonye,

Apologies for the delay in responding to your post. I see that your account is already restored and you should be able to apply for jobs now. Feel free to message us if you have further questions.

- Pradeep

[#19]

Hello this is common issue of account suspended. When create new account after 2,3 hours account suspended but why?

Please solve this is as soon as possible and please help me how i can reactive my account

Am so worried about this issue

[#20]

Follow Upwork terms and conditions

[#21]

But i don't do any wrong work and rules violation just project start after sometime account suspended

[#22]

Aoa Khadija

Do not worry.your account will back if there is temporary suspension.Do chat with Upwork support.They are very supportive.Describe your issue in detail .If you have not done any violation then inform them.Same happened with me.I talked to Upwork support,described my issue in detail,they reviewed my account and my account was back.Please do not lose hope.Just talk politely and communicate well.Everything will be alright InshaaALLAH.

[#23]

Sure InshAllah Account will be come back

[#24]

Yes,try with patience.Wish you best of luck 🤞

[#25]

Hi Khadija,

I see that the team has sent you a notification about the status of your account and instructions for resolving the issue. You may access the ticket linked to your case on this page and your email for updates. Please don't hesitate to coordinate with the team and they'll surely assist you accordingly.

[#26]

Hi Upwork Team,

I am writing to formally request a reconsideration of the suspension of my Upwork account, which was regrettably enacted back in 2018. My initial foray into the Upwork platform was marked by inexperience and a limited scope of expertise, leading to an untimely exit. However, I have diligently honed my skills this past 5 years, acquired new knowledge, and identified my areas of strength to bring my best foot forward once again- back in the industry.

I have had the privilege of working with one of the world's leading shipping companies, affording me the opportunity to engage in a diverse range of tasks that have greatly enhanced my freelancing potential. I am currently a pivotal member of a team responsible for managing the supply chain of Procter and Gamble USA, overseeing the seamless processing of shipments and orders destined for various Latin American countries. My responsibilities encompass meticulous order planning, efficient management of export documentation, seamless collaboration with all stakeholders including clients, destination customers, and service providers. I am proud to say that I have consistently delivered data-driven recommendations to address challenges and identify avenues for enhancing service quality while reducing costs.

In addition to my corporate role, I have ventured into the realm of E-Commerce, successfully running my own online store. This endeavor has provided me with invaluable experience in product listing creation, the launch of strategic marketing campaigns, and order processing, all while maintaining direct customer interactions.

Despite my current success in the corporate world, I am eager to further expand my skills, embrace fresh challenges, and augment my income streams. I humbly request your kind consideration in revisiting my application and granting me the opportunity to rejoin the Upwork community.

I extend my heartfelt gratitude for your attention and potential assistance.

Warm regards,
Jimifer N.