Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Yahya,

You've had this account for a while and I can see that your account is verified. However, I can also see that your account is currently restricted and that you've opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#3]

Hello, I signed up for Upwork a few months ago.

I have completed several projects and have a positive Upwork history.

However, I received a message yesterday informing me that my account has been suspended.

The message requested that I verify my ID within five days.

I have heard that even if I verify my ID, my account may still be permanently suspended.

How can I find out the reason for my account suspension?

What steps should I take at this point?

Thank you.

[#4]

Hi Vladyslav,

I can see that one of our agents has already reached out to you. You can access the ticket by logging in to your Upwork account and going here. 

[#5]

Hello , I have the same issue .. I can't log in my account and also suspended..

[#6]

Hi Meriam,

Thanks for reaching out. I checked your account and it looks like you were able to sign in via Google earlier, also there's no active suspension on your account. Could you please confirm if you're still experiencing issues?

You may also try clearing your browser’s cookies or using a different browser. If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

• Browser/s used
• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[#7]

Hello, everyone I have been freelancing on upwork as a frontend developer. But 3 days ago, my account was suspended. I checked my Get Paid and i found a message "Your financial account was suspended" so i checked my payoneer and paypal accounts connected to my upwork account but they were all well. I cant guess why my account was suspended

Please anyone reply me with solutions

Thanks

[#8]

Hi, Mr Vadym I’m sorry to hear that your account was suspended. There are a few possible reasons why this might have happened, and some steps you can take to resolve the issue.
According to Upwork’s Terms of Service, some of the common reasons for account suspension are:
1=Violating Upwork’s policies, such as asking for or receiving payment outside of Upwork, sharing contact information before a contract is started, using multiple accounts, or providing false or misleading information.
2=Having a low Job Success Score or receiving poor feedback from clients.
3=Having a dispute or chargeback with a client or a payment method.
4=Having suspicious or fraudulent activity on your account, such as using a VPN, proxy, or bot.

If you think you have not done any of these things, you can contact Upwork’s support team to request a review of your account suspension. You will need to provide evidence and explanation to prove your innocence and compliance with Upwork’s policies.

However, if you admit that you have violated Upwork’s policies, you will need to correct the issue and then contact Upwork’s support team to have your account reinstated. You may also need to pay a fee or complete an educational course to restore your account.

In either case, you will not be able to withdraw any money from your account until the suspension is lifted. This is because Upwork temporarily freezes all payments to investigate the situation and protect the interests of both freelancers and clients.

[#9]

Hi Vadym,

I see you've been coordinating with the appropriate team, and support tickets have been raised with your case. We suggest you continue communicating with the team through an active ticket on this page or your email so they can assist you more efficiently. 

[#10]

Hi, when I try to submit a proposal, I always get the following message: "This 'link has Expired

Please contact  cusomer support to receive a new URL. The URL will be active for 30 days."

Please let me know how to solve this problem. Thanks! 

[#11]

Hi, looking for a mod to escalate this to a ticket please.

Thanks. 

[#12]

Hi Austin,

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with further assistance in resolving your phone verification issue.

[#13]

Dear Upwork Support Team,

I am reaching out to address an issue concerning my inability to accept invitations and apply for job postings due to a restriction on my Upwork account.

Recently, I realized that an action I took inadvertently violated Upwork's policies. To clarify, I created a client account and sent an invitation to my freelancer account, which shares the same payment method. My intention was to garner a review for my freelancer profile. I now understand that this action contravenes Upwork's policy against self-reviewing, and I deeply regret my oversight.

In light of this, I kindly request the removal of the review in question from my profile. Furthermore, I am seeking the reactivation of my account. I assure you that moving forward, I will adhere strictly to all of Upwork's guidelines and policies.

I am hopeful for a swift resolution to this matter and am eager to continue contributing positively to the Upwork community.

Thank you for considering my request and for your assistance in this matter.

Sincerely,

[#14]

Hi Aayushi,

I am sorry to hear about the action taken on your account. Creating a client account to manipulate the work history or feedback on the freelancer account is considered a serious violation of Upwork TOS. You can refer to our Terms of Service for more information.

I have followed up with the team handling your account and one of our team members has already reached you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#15]

Hello , I Hope you can help me with this .. My sister's account was suspended and cannot log in .. SC has no update yet , it's already 24 hours .. please help me with this.. thank you!

[#16]

Hi Meriam,

I am sorry to hear about the status of your sister's account. For security and confidentiality purposes, I am unable to check and discuss other user's accounts with you. Please request the account owner to check their email address for a support request. They can also respond to support requests from the notification sent to their email address.

All support requests are responded to in the order they are received. Please request the account owner to allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#17]

Hello, Upwork! Please, help us. My wife's account has been suspended. She can't write a post here. She sent request but no one answers. The request is https://support.upwork.com/hc/en-us/requests/43504087. She also passed verification. She hasn't worked for almost a month. Help us please.

[#18]

My Brother Account Also got suspened with giving any reason..

[#19]

Hi Wahaj,

We won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations.

Please, refer to this help article for general reasons why our Trust & Safety team may take action on an account.

[#20]

He has consistently strived to uphold all the standards outlined in Upwork's Terms of Service (TOS). However, the sudden suspension has left us perplexed and concerned about the status of his account. Despite his best efforts to comply with Upwork's guidelines, the suspension has occurred without any clear indication or prior warning.

[#21]

Hi Pavlo,

Thanks for reaching out on behalf of your wife. I'm afraid we won't be able to discuss the status of another user's account for privacy reasons. I've notified the team about this and can assure you that they'll be in touch with her.

[#22]

Hi can you help me also with this issue , account suspended and cannot log in .. this is the account **Edited for Community Guidelines** , hopefully you can fix it please thank you..

[#23]

Hi Meriam,

I can see that you're already in correspondence with the relevant team regarding that account. Please allow more time for them to respond to you and assist you further.

[#24]

I hope this message finds you well. I regret to inform you that we've received an email from Upwork stating the permanent deletion of our account. Shockingly, the notice did not provide any specific reasons for this action, leaving us in a state of confusion and frustration.

It's disheartening to experience such an abrupt and final decision without any prior warnings or explanations, especially considering our commitment to abiding by Upwork's rules and regulations.

The lack of transparency in this process feels deeply disrespectful, and it's disappointing that our account has been blocked without any opportunity for clarification or recourse.

I understand the significance of Upwork's rules, but the sudden and irrevocable nature of this decision has left us feeling perplexed and unfairly treated. We had valued our presence and contributions to the platform and never intended to violate any terms or policies.

I kindly request that you reach out to Upwork support at your earliest convenience to seek further clarification on the reason behind this action and explore any potential means of resolution. It's crucial to understand what led to this decision to prevent similar occurrences in the future, whether through misunderstanding or unintended actions.

[#25]

Hi Wajaj,

We won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations. Please, refer to this help article for general reasons why our Trust & Safety team may take action on an account.

[#26]

hey up work team i want to request firstly to reactivate my account that has been suspended on account of my profile picture violation i have changed that again and again but can't have my account back I want to withdraw my money from my account also if this profile picture is also rejected I want to put my picture in viel dear team am from Muslim community and i have to cover my face .kindly pay heed toward my request thanks.