Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi
My account was financially suspended 2 weeks ago and support finally after spending too much time sent me an email that your identification has been reviewed and accepted, But my account still is suspended, and can not use my account. What is the problem? I also replied to the ticket that they opened two weeks ago.

here is the link https://support.upwork.com/hc/requests/43935854

[#3]

Hi Toomaj,

Thank you for reaching out and I'm sorry to learn about the status of your account. However, I've checked this particular profile and it's a newly created account. Could you please confirm if you're referring to a different or another account? If so, please continue coordinating with the team through that ticket or the email associated with the account you need assistance with; they'll surely assist you accordingly.

[#4]

CAN SOMEONE FROM UPWORK SUPPORT PLEASE GET BACK TO ME, I HAVE SENT MULTIPLY REQUEST FOR AN UPDATE ON MY ACCOUNT AND QUESTIONS ON WHY MY ACCOUNT WAS SUDDENLY SUSPENDED WITH NO REASON OR ANY NOTIFICATION AT ALL FROM UPWORK.  THIS IS HOW I MAKE A LIVING AND I HAVE SO MANY CLIENTS THAT ARE COUNTING ON ME BEING ABLE TO CONTINUE WORKING ON THEIR BOOKS.  I HAVE PAYROLL CLIENTS THAT I NEED TO PROCESS PAYROLL FOR THIS WEEK, THIS IS INSANE, HOW CAN UPWORK DO THIS TO US?  I HAVE NOT VIOLATED ANY TERMS OR CONDITIONS OR HAD ANY INTENTIONS ON VIOLATING ANY TERMS OF CONDITIONS THAT WOULD CAUSE MY ACCOUNT TO BE SUSPENDED SO IM VERY FRUSTRATED THAT CUSTOMER SERVICE IS NOT GETTING BACK TO ME TO RESOLVE THIS ISSUE!

[#5]

Hi Leticia,

I understand you want to resolve the issue with your account as soon as possible. Apologies if there's a delay in response from our support team as they are receiving a higher-than-normal volume of requests at the moment.

I can see that their last response was just sent yesterday. I would suggest that you avoid sending multiple follow-ups on your ticket as this sends back your ticket at the end of the queue. We appreciate your continued patience.

[#6]

This error keeps coming up no matter which card I use and even though I have verified that each card I am using has more than enough money in it.

I have upwork client and freelancer account and I bought connects using this card.

I need help now because upwork team said that pay balance by tomorrow to prevent account interruption.

PLEASE HELP!!!

[#7]

I am appealing to every one on the unwork app looking to make some extra cash, stop accepting jobs outside the app, especially when they as to contact them on telegram. 

[#8]

My upwork account has been limited.

But in my payoneer, upwork already charge the card and transaction status is pending.

I added screenshots.

Please help me.

Upwork Support Team!!!

[#9]

Hi Ivan,

I'm sorry to learn about the status of your account. I see that you were able to raise a ticket about your concerns, and it's been escalated to the relevant team. Please allow our team time, and you will get an update on your ticket here once your case is thoroughly reviewed.

[#10]

Hi my account is also suspended please help. I want to withdraw pending funds as it's emergency.I never gone against TOS of upwork.

[#11]

Same! I have no idea how to reach someone to find out what the issue is.

[#12]

Hi Keven,

I can see that you've coordinated with our support team via a support ticket about the status of your account. I can also confirm that your account has been restored and you now have full access to your account. You may validate this by visiting this ticket and the email notification sent by the team.

[#13]

Hello,

I was recently suspended from Upwork and found out about it 10 days ago. I unknowingly broke the Terms of Service (TOS), and I'm quite new to freelancing on this platform – it's basically my first month. However, I'm eager to fix this problem and keen to continue working on Upwork, being a responsible community member and following the TOS, which I've now read thoroughly.

I've reached out to support and filed an appeal, but haven't heard back anything at all for the past 10 days, even though I have tried to get in contact repeatedly. Despite multiple follow-ups, I'm left without guidance, and I'm unable to seek help on the community forum, which is what led me to set up this temporary account and write this post. I'm really hoping to get some assistance here. Can anyone offer advice on how to address this and progress? The reference numbers for my original suspension and the subsequent appeal are 44098693 and 44100001.

[#14]

Hi Alessandro,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I just followed up with the team so they can update you on your support ticket.

Rest assured the team will address your concerns and questions via the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#15]

It's been a challenging week with my account on hold due to a business verification request tied to a client account that's now closed. The hitch? I no longer need that client account or the verification process.

I've been reaching out to Upwork Support for assistance, but unfortunately, I haven't received any response yet. All I want is to get back to doing what I do best – working on my freelancing account.

[#16]

Hi Avril,

I'm sorry to hear about your experience. I can see that you have been corresponding with our support team about this issue. Their last message to you was just sent yesterday which you already responded to. Please allow our team 24-48 hours to update your support ticket.

We also ask that you avoid creating several tickets or posts for the same concern so that the team can assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#17]

Hello AJ, their last message to me was last December 4, 2023. Is there any way to solve this issue faster since it has been 24-48 hours since their last response to me. Please, I've been dealing this problem for a week already.

[#18]

Hi Avril,

We've already followed up with the team. Please wait for the team to reach out via the support ticket.

[#19]

Hello AJ,

I would like to ask if it's okay to request a follow up again since I waited the whol day yesterday. Thank you very much, I hope this problem will not last for a month. I appreciate your reply so much

[#20]

Hello,

It's been days since upwork support last replied to my concern. Please help me, even if there are follow ups their response is really slow. It's been days since I'm having problem with my account with regards to KYC. I just want this problem to be fixed please, I don't want to wait for a month before I can work again. 

[#21]

Hi Avril,

We apologize for any delays. We've already sent a follow-up to the team handling your case. Please allow them time to get back to you on the same ticket. We appreciate your patience!

[#22]

I'm experiencing the same issue, I tried everything I could think of.

Any help would be greatly appreciated!

[#23]

Hi Penn,

I’ve escalated your community post to a support ticket to give your concern the attention it deserves. One of our agents will be in touch with you soon to assist.

[#24]

Hi,

My account has been suspended aswell and I have an ongoing contract on it. There were some earnings available in my account aswell but I don't see them anymore can anyone please assist or guide me what to do next? I am still working on that project and I can't afford to loose it.

[#25]

Today i got my first job(fixed price) in upwork. The job was clone/copy a website to the new domain. Both of the website owned by my client.  

But after working for hours i got notification that my account is suspended because of using copyrighted material + the contract is paused.

I asked client to check if anything wrong in his side, he said everything is good in his upwork account. 

Now I Don't underated what i did wrong here? Why my account got suspended here? What's the reason?