Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Jaismine,

I took a closer look at your account and confirmed that it has no restrictions and is currently active. You can now submit proposals to potential clients without getting an error message. Let us know if the issue persists; we'll gladly look into that for you.

[#3]

Dear Upwork Trust & Safety Team, am writing to appeal the suspension of my Upwork account (Naheeda Bibil). I am deeply concerned about this matter and Would like to address any issues that have led to the Suspension.
am using Upwork for the first time and all this work is ne for me.I work hard for 3h.l don't know what mistake made if did any mistake please tell me.
apologize for my mistake If did it. Please Remove suspension from my account. I assure you that I can't make mistake after this.
assure you that I am fully committed to complying with Upwork's policies and guidelines.  My goal is to continue contributing positively to the Upwork community and its projects. Thank you for your time and consideration. I sincerely hope for a swift resolution to this issue.

Sincerely,

[Naheeda Bibi]

[Naheeda Bibil

**Edited for community guidelines**

[#4]

Hi Naheeda,

I checked, and it looks like you already have an open ticket with our team. Please allow them time to review and update you on the same ticket to assist further. 

[#5]

Dear Support Team,

I am reaching out from a newly created account regarding an issue with my other verified and completed account. Despite having submitted two complaint messages 20 days ago, I have not received any response.

I kindly request your assistance in resolving this matter.

Thank you for your time and assistance.

[#6]

Hi Ayham,

I can see that you already have an open ticket regarding this issue. Please allow our team time to review your account. One of our agents will update your ticket and assist you further. 

[#7]

I have passed the verification process and provided all the documents.Now my account is verified but still I am unable to send new proposals . I have attached Screen Short.

[#8]

Hi Adeel,

I checked your account, and it looks like any limitations placed on the account have already been lifted. You can log into your account to check. It seems like you need to complete your tax information. To do so, please follow the link in the notification banner upon logging in to your account.

[#9]

Hi, I am writing in behalf of my sister, she can't login to her account due to suspension and the reason why her account suspended because she tried to withdraw her salary and then she did not receive a code so she try to resend again. 

She has remaining funds in her account and 3 active clients so she needs help to fix this ASAP. I hope that you will help her. Thank you! 

[#10]

She still have 11 hours remaining of her work and she's been with upwork for 8 years already and it's her first time to experienced this kind of issue. Thank you!  

[#11]

Hi Christine,

I am sorry to hear about the action taken on your sister's account. I am unable to discuss other user's account with you for confidentiality purposes and I would suggest you to request the account owner to communicate via the support ticket sent to them for better assistance. 

- Pradeep

[#12]

Hello,

I'm new to UpWork and just completed my identity verification. As soon as I go to create a job post, the "account suspended" pop-up appears on my screen. I would love to understand why in the world this happened. 

Thanks you guys

[#13]

Hi Kaleb,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[#14]

I hope this message finds you well. I posted here recently about my account suspension and I was told to submit some documents. I did it the first time and I was rejected same as the second time but now that I submitted the correct and right files I didn't hear from Upwork since 24 hours now. Please I need help and I don't know what to do about this.

Thanks 

[#15]

Please I need answer on this azap

[#16]

Hi Ayoola,

Apologies for the delay in responding to your concern. I see that your account is already verified now. I have followed up with the team handling your account and one of our team members will update your account as soon as possible. 

- Pradeep

[#17]

Please I don't see any updates yet, still in suspension. I need it to do updated azap please 

[#18]

Please resolve and attend to my issue now

[#19]

I understand how important it is to have your account restored, Ayoola. Please note that all requests are handled in the order they are received in the queue. I have followed up with the team to expedite a review on your account. Please allow 24-48 hours for the team to review your case and respond to your support ticket. 

- Pradeep

[#20]

I've been unable to submit proposals for jobs since yesterday,the apply icon is greyed out and unresponsive instead of the usual green I'm used to seeing.

I'm also unable to edit my profile and I can't even perform any action on my account as it's all functional icons are greyed out and unresponsive.

Secondly my profile was set to private,I need help with setting back to public.

[#21]

Hi Prosper,

I am sorry to hear about the trouble applying for jobs. I checked your account and I see that your account has been placed on hold. The team handling your account has already notified you about the same and shared the next steps to restore your account. You can access your support tickets here. You can also view and respond to the support ticket from the notification sent to your registered email address. 

- Pradeep

[#22]

Good day Pradeep,

I didn't receive any notification from any team informing me that my account was on hold or suspended.

I don't know any steps to take to restore my account.

I clicked the indicated link an all the support tickets there were for previous issues which have already been resolved.

I'd love you to recheck my account again.

Thanks.

[#23]

Thank you for following up, Prosper. I recommend you refer to the support ticket dated November 29th, 2023 to check the reason for your account hold and click the 'Get Started' link to submit the requested documents. 

- Pradeep

[#24]

My apply now button is grey, how can I solve this problem 

[#25]

Hi Uday,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[#26]

I attempted to apply for jobs today and realized that I am no longer able to do so. May I inquire about the reason why I can't apply to a job posts any longer? The only issue I've experienced with my account in the past was difficulty with my card payment. It took me some time to resolve this as I had to get in touch with my bank. And I already paid the account due using different card. I was able to resolve the card issue several weeks ago. Pleas someone help me. Thank you.