Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

I have a freelancer and client account. I posted a job on my client. My freelancer account is purely research work and statistical analysis, that a lot of other freelancers are doing the same work. 

[#3]

Hi Mahum,

Thank you for reaching out and I'm sorry to learn about the status of your profiles. I can see that you've already raised a couple of support tickets regarding your concern. Please remember that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. 

We may suspend accounts that violate our Terms of Service. You can read about our most important policies to learn which account activities and behaviors are off-limits.

You can access your support tickets and coordinate with the team on this page or your email.

[#4]

 the freelancer account as it is purely statistical analysis and research writing, as allowed to many 100 freelancers on Upwork

[#5]

Hi Team,

I am unable to submit the proposal due to suspension of the account.

Could you please review the query as I have not violated any terms and condition of the upwork.

**Edited for Community Guidelines**

[#6]

Hi Kenil,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#7]

Hi Team, 
My access to upwork has been restricted. I'm asking to the support chat and they suggest me to go here. 

May i know why and how to resolve this?

[#8]

Hi Novi,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#9]

I recently created an agency profile within my primary Upwork account, comprising seven members.
I applied for a job opening via my agency profile and subsequently conducted an interview with the client on the Upwork Zoom platform.
During the discussion with the client, I inquired about the possibility of transferring the contract to one of my agency members if hired, with the aim of building their profile with earnings.

Unfortunately, I was unaware that I cannot assign jobs to other members through my agency profile.
Consequently, the Upwork team has mistakenly perceived that I have two accounts, which is not the case.
I urgently request assistance in addressing ticket requests/44478356 to promptly resolve this matter and reactivate my profile as its been 3 days already.

I want to emphasize that I am a genuine Upwork member who has consistently billed all clients through the platform, which serves as my primary source of livelihood. I am committed to adhering to any rules set by the Upwork team and want to clarify that any oversight on my part was unintentional. Your prompt attention to this matter is highly appreciated.

[#10]

Hi Shiroan,

I see that a couple of support tickets have been set up for your account concern. The team recently sent an update on this ticket confirming that your identity has been verified and any features placed on hold on your Upwork account have been restored.

Please review your ticket and email for more information and guidelines on best managing your account. Looks like you're all set! Thank you for reaching out.

[#11]

My Upwork Account is suspended. Surpisingly, I do not know the reason for it and also the Upwork has not given me any details about it. I have not given my access to any other person, nor I gave my credentials. I had not voilated the terms and services of the Upwork. Yet, they awake and suspend my account. I am also contacting the support but not a useful response or a guideline is given by them. They demand me of my official documents.  I had given them. They regected it. i again given them they again rejected it. Those are my official documents but Upwork is considering it. I do not know the reason and also my documents are keep rejecting. Please guide how can I proceed

Thanks!

[#12]

Hi Talha,

I'm sorry to learn about the status of your account. I see that you've been coordinating with the appropriate team and have raised several support tickets about your account concerns. We suggest you continue communicating with the team through a single active ticket on this page so that they can assist you more efficiently.

[#13]

Hi Arjay,

Thank you for the prompt action.
Account has been restored and I need to understand how job applications should work for agency profiles.
If you have some guides please share with me.

I need to find how I can elect a member of my team for jobs I apply under an agency profile.

[#14]

You're always welcome, Shiroan,

You may visit the articles listed in this category to learn more about how to best manage your agency. I'm confident you'll find them educational and helpful. Let us know if you need further assistance.

[#15]

Hello Upwork Community,

I've been a satisfied client on Upwork for over a year, but I'm currently facing a perplexing issue. As of yesterday, I've been unable to access my account. When I attempt to log in, I receive the message: "Your account is suspended. Please check your email for more information or contact Customer Support."

However, I've received no correspondence in my email regarding this suspension. The 'contact customer support' link directs me to the 'Appealing an Account Suspension' page. After submitting the form, I received an email stating:

**Edited for community guidelines**

This response is confusing as my account seems to be suspended, yet I'm told it's either non-existent or active. I had to create a second account to access this forum and seek assistance.

Meanwhile, my developers, whom I communicate with via Slack, inform me that our contracts are active and they are working as usual. It's been a day without access to my account, and I'm unable to open a support ticket or directly speak with anyone from the Upwork team.

This situation is extremely frustrating and I urgently need assistance to resolve this issue. Any guidance or direct support contact would be greatly appreciated.

my account email 

**Edited for community guidelines**

Best regards,
Gohar

[#16]

Hi Gohar,

I checked, and you already have an open ticket with our team. Please allow them time to review and update you directly on the same ticket. I can confirm that one of our agents has also responded to the ticket. 

[#17]

Hi Team,

My upwork account has been suspended asking for verification of identity.

I have already submitted the required documents and have been waiting for feedback for the past 4 days.

Could you please check on this and let me know if there any other additional documents I need to expedite this process.

Regards
Angara

[#18]

Hi Angara,

I can see that you've raised a ticket about your account suspension concern, and one of the team members has responded with further instructions on resolving the issue. Please coordinate with the team through this support ticket or your email; they'll surely look into that for you.

[#19]

Hi everyone,

I'm hoping to gather some insights from the community regarding my current situation. My Upwork account was suspended a few days ago due to a dispute resolution process. Subsequently, I went through the identity verification process and received confirmation that my ID was accepted.

However, my account remains suspended. I'm trying to understand what additional steps might be required for reinstatement and if anyone has experienced similar delays after passing ID verification. I'm open to any advice or guidance on how to best proceed.

Thanks in advance for your support!

[#20]

Hi  Kim Luther,

I checked, and you've already submitted a follow-up in your open ticket. Please allow our team time to review your case and provide an update on the same ticket to assist further. 

[#21]

Hi Joanne,

Thank you for checking and confirming. I understand it takes time to review cases, and I appreciate you reaching out to let me know. I'll keep an eye on my ticket for the update.

Best regards,
Kim

[#22]

i recive this massege from UPWORK team 

" Hello Amr,

We’ve reviewed your account and noticed that it’s connected to another Upwork account. Upwork's Terms of Service permit only one account per user, thus this account has been blocked (but you can have different account types within an account).

What Next?

While we blocked the account linked to this email address, you may continue to use your other account to access the platform.

You may review our complete Terms of Service here. Feel free to let us know if you have any questions or would like to discuss further.

Best,

Edward P
Upwork Trust & Safety "

actually it seems the site blocked my actual acount and leave me with another one which has no data / history.

i donot know how i have 2 accounts it seems some thing is wrong as i had contracts , evaluation & earnings in my blocked account .

i donot know they way to retrive my old / acutal account so i need help .

also be informed that my actual blocked acount obtained ID verification , tax certificate , full complete profile , billing method , earnings history , client evaluations , client contracts , client massages , available balance , available connects...etc

all of that is now disappeared .

so please i need urgent help.

[#23]

Hi Amr,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

i am still waiting

[#25]

Hi Amr,

I see that you've already responded to a support ticket initiated on your account regarding your concern and one of our team members is already assisting you.  Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#26]

Hi, 

I'm trying to apply to diffetents offers and the same message appears: You can't submit a proposal because your account is suspended.

Could you please help me to re-activate my account?

thanks

KR