Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hello Moderators, 

I have an account by the name of Zoha Salman on upwork (Ticket number: 45636034) and I tried to buy connects and added new card information but upon adding it incorrectly, my account got suspended. I have been trying to reach out to the support requests so they unblock the account and they don't reply back. Please help because I have ongoing projects and the email I received said it would start working itself once I add a new payment method. I already did that but it is still not working. Worst of all, I was not able to post on this forum as well from my account and so I made a new account just to post this here. Please look into this urgently so it gets resolved! Please get this resolved so I can also close this account because I just made it for you to look into this issue

Thanks,
Zoha

[#3]

Hello Zo,

Thank you for bringing this to our attention. I see that the team has replied to you today with more information on how to resolve the issue with your account. Please allow 24-48 hours for the team to get back to you and assist you further. If you need to follow up on this ticket, you should be able to do it from the email that's associated with the account. 

[#4]

Hello Luiggi, I have already done what the team had outlined on the message but my profile still remains suspended, 

-Zoha

[#5]

When Intry to open upwork , I am restricted from messages

[#6]

Janna,

Click the above Support link for assistance.

[#7]

Hello Janna,

I escalated your concern to the relevant team and can confirm that you should be able to use your Messages normally again. Don't hesitate to let us know if you need further assistance. 

[#8]

Hi Everyone, I wanted to seek your advice on a situation I'm currently facing with Upwork. The Upwork team placed my account on hold temporarily and asked about my client. I promptly replied to their inquiry, but it has been a week, and I have not received any further communication.
I'm unsure of the next steps to take in this situation.

[#9]

Hi Allen, 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#10]

Hi Everyone, my account got put on hold recently for an unclear reason, and the team is still reviewing it. I haven't received a reply in quite some time. What should I do in the meantime?

[#11]

U should carry on work so get back to them 

[#12]

Hi Allen,

I can confirm that the team is still working on your case. As soon as they have an update to share, they'll get in touch with you. 

[#13]

Hello, everyone.

Sorry to interrupt your time, but I have a few unclear things for my ID verification.
A few days ago, upwork needed me ID verification.

For my ID verification, I submitted my driver license and mortgage document.

Then received as following message from upwork.

**Edited for Community Guidelines**

Here, I am not sure if the above issue cause of my *driver license* or *mortgage document*.

I have already submitted several times for my identify verification.
But I could not pass again this time.

So, I think I should know your correct requirements and send this message to you.
I sincerely expect your help.

Thank you.
Best Regards,
Masanori Sato

[#14]

I think you've answered the question yourself:

"The ID you provided is acceptable; however, the statement you provided is not. Your ID is missing the issue date.
"

The statement you provided is not good (mortgage document?)

Your ID is missing issue date.

[#15]

Hi Masanori,

Thank you for reaching out to us here in the Community and I'm sorry you're having difficulties getting your ID Verified. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello Arjay,

The identity was verified through the active support and assistance of the Upwork team.
But the account is still suspended.
I appreciate your continued help.

Best regards,

Masanori Sato

[#17]

Hi Masanori,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#18]

Hi Nikola,

Thank you for your kind reply.
I will wait.

Best regards,

Masanori Sato

[#19]

Hello Arjay,

The identity was verified through the active support and assistance of the Upwork team.
But the account is still suspended.
I appreciate your continued help.

Best regards,

Masanori Sato

[#20]

Hey team,

My "Apply Now" Button is disabled.

Please advise.

Thank you

[#21]

Hi Pauline,

I see that you've also raised a support ticket about your account concern. I've also sent a follow-up to our support team to give your case the attention it deserves. One of the members will contact you on the same ticket here or in your email with more information and further assistance in resolving the issue.

[#22]

We're unable to post your job because your company has been suspended. Contact Upwork Support for more information. I can't find the support page to send in a review request. I am new and haven't done anything for my company to be suspended. Please help.

[#23]

Hi Tracey,

I see that you've raised a support ticket about your account status concerns. Please allow our team 24-48 hours and you will get an update on that ticket once your case is thoroughly reviewed.

[#24]

This is the account Upwork suspended (45621937) pls help me to resolve this and close other account 

I am unable to access my account and have had to create a new account, as it seems to be the only way to seek assistance. My account was blocked.

Whenever I attempt to log into my account, I receive a notification stating that the account is blocked. I tried submitting a form for assistance, but no response.

I am at a loss on how to proceed with resolving this issue. I am aware that creating a second account is against the rules, but I found no alternative means to get in touch.

I am earnestly hoping for your assistance. Thank you.

[#25]

Hi Adetiba,

Please send me a PM by clicking on my name so I can check. You can PM me by clicking on my name. Thanks!

[#26]

Hello,

My original account with upwork has somehow been closed or suspended without any evident reason. The support indicates I should have received an email, but there isn't one.

Its quite an old account with a lot of clients history.

I also recompleted the KYC sometime ago. All the help here would be appreciated. Thanks.