Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[ArjayM]

Hi Pra,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further in addressing the issue with your main account.

[74061e2f]

**Edited for Community Guidelines**I reactivated an old account but I am not able to bid on any jobs as I get a suspension message. When I filed an apeal I got a reply that my account is not suspended.

I am confused, what should I do?

[alexandernovikov]

It's most probably a bug. Give it a few hours.

[ArjayM]

Hi Arash,

I took a closer look at your account and confirmed that it has been successfully restored. There are also no restrictions, so this should not be the case. Could you please try using a different browser or the incognito mode of the current one? You may also consider clearing your cache and cookies.

Let us know if the issue persists, and we'll look further into that for you.

[baxit222]

Hello Upworkers,

While submitting Proposal i received a notification: 

That you can't submit a Proposal because your Account is Suspended.

While i haven't received any Email or Support Ticket?

Upon filling an Account Suspension form then i got a Reply that your account is not suspended.

What should i do?

Regards,

**Edited for Community Guidelines**

[spectralua]

Your tickets here

https://support.upwork.com/hc/en-us/requests

[baxit222]

Thanks for your reply.

But there is no reply on My Suspension Appeal Ticket.

[LuiggiR]

Hi Abdul,

I see that you've recently raised a support ticket regarding your concern and an agent has already replied to you with more information. Kindly refer to your ticket and don't hesitate to follow up with the team if you have questions. 

[baxit222]

I replied to those questions. But i haven't received any Suspension Email.

[8e9d8f67]

Please solved This Problem.

I can't apply for any job.
This text comes when applying"You can't submit a proposal because your account is suspended"

[JoanneP]

Hi Abdul,

I checked your account, but I did not see any limitations. Could you please try to clear your cache and cookies or use a different browser? If the issue persists, please let us know. 

[0a5ffa5a]

Hello!

For some reason my work account was blocked , my post has been removed, my account closed and my money has been taken on my account. I've had nothing but a painful experience with you guys and can't even talk to a real human!

I Want a full explanation why did you take those steps and also a refund !

Thanks 

[PradeepH]

Hi Ben,

I am sorry to hear about the action taken on your account. Could you please click on my name above this post and send me a private message with the registered email address for the blocked account?

- Pradeep

[0a5ffa5a]

I can't seem to find the button send you a msg my email is 

**Edited for Community Guidelines**  where the issue is

. Can you please create a ticket# 

Thanks 

[PradeepH]

Thank you for sharing the email address, Ben. I have to remove the email address to adhere to our Community Guidelines.

I checked the account linked to the shared email address and I see that you've already responded to the support ticket initiated by our team for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[0a5ffa5a]

I do not have a ticket number neither responded to anything regarding my refund ! Please share my ticket number here to I can see it. I need you to send me an email confirmation regarding my refund please ! 

[LuiggiR]

Ben, the ticket that Pradeep refers to is linked to the account associated with the email address you shared, not the one you're using to contact us. Please refer to your email, as you received the message from the team there and have responded to it as well. 

[0a5ffa5a]

I don't understand! All I want is a confirmation of my refund by email. I no longer wanna use upwork it's has been an awful experience 

[0a5ffa5a]

Hello? Can I get an email confirmation about my refund on **Edited for Community Guidelines** ?  Thanks !!!!

[PradeepH]

Hi Ben,

I am unable to initiate a confirmation email for the refund but I can confirm that the refund is already processed on your account. Please allow 3-5 business days for the credit to reflect on your card.

- Pradeep

[cf168a22]

HI,

I am not sure why I cannot apply for any jobs the apply button is greyed out and I have enough connects.

I try to get some support and that is hard to do. Just need some help on what the issue is without speaking to a robot that keeps repeating the same useless responses over again.

Thanks

[LuiggiR]

Hi Pascale,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[fe676066]

My proposals have gone after a suspension for "mistake" Because i tried to buy connects with a debit card, and i got a refuse and, after that, got suspension. All proposals are gone and my connects that i sent, too.

[LuiggiR]

Hi Victor,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[305b18e2]

Hi,

I created my first upwork account 1 week ago and posted a job. In the process of talking with people, one day I saw a highlighted message at the top of the page saying “Action requried: Your account has been restricted until you complete Identify Verification. Get started.” I then uploaded my ID of my country and completed the facial recognition according to the requirement. After one week's wait, today I found “We have permanently blocked your account", without knowing the reason. I'm not even allowed to create new posts on the forum, so I created this new account to ask for help. 

How could I talk with an Upwork agent to explain the situation and solve the issue?

Regards,

Yongliang