Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Yongliang,

Thanks for reaching out and bringing this to our attention. I've followed up the team handling your case and you should've received a notification on that account with an update. Feel free to follow up if you need further assistance. 

[#3]

Earlier today, I submitted a proposal for a job I have experience with but was immediately notified that my account was suspended.

I reached out to Support to look into the suspension and received this message: 

**Edited for Community Guidelines**

However, I’m still receiving that same account suspension notice from Upwork when I try to submit proposals. Would you mind looking into this for me? Here is the ID ##45859065.

Thank you.

[#4]

Hi Woodrow,

Thank you for reaching out. I can see that you've recently received a reply to your support ticket regarding your concern. You can access your support tickets here. Please feel free to follow up with the team directly if you have any further questions. 

[#5]

My account has been suspended because of identity verification mistake, i lost acces on the account i can't open it or withdrawal my money.

Please any one send me an message and i will send my national id and the lost account details.

there was an active job and the client released the milestone, i didn't submit the project yet i must give him his project also.

Thank you 

[#6]

Hi Mohamed,

Thanks for reaching out. I see that you've contacted one of the Moderators via PM, and they've already replied to you. Rest assured they will continue to assist you from there. 

[#7]

My account was or is suspended we were trying to hire a freelancer today for the first time 

[#8]

Hi Richard,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

My account is suspended without any sviolation. I know that we get an email whenever our account is suspended and I even checked for it in my spam folder but it isnt even there. I even tried to send a appeal for suspension and it just said that my account was never suspended. I tried everything but the only place where it says that my account is suspended is whenever i have to send a proposal.

[#10]

Hi Bishal,

Thanks for bringing this to our attention. I see that you responded to your support ticket for further assistance. I've also notified the team of this; you can rest assured that as soon as the next available agent gets your ticket on their queue, they'll contact you to assist you further.

[#11]

Hi, can you tell someone to reply to the attachments and the reply that I sent? I feel like my replies aren't seen because upwork sees that my account isn't suspended but bugs whenever i send proposals. So my messages arent priortised cuz they see my problem as "Solved". I was asked to clear my cache and change browser but I did try that multiple times. I am convinced that it is a bug and that others are also facing the same problems as me.

[#12]

Bishal, I understand you're eager to have this resolved as soon as possible. The team is receiving your messages and continues to work on your case. Please know that tickets are responded to in the order they are received; kindly allow 24-48 hours from your last reply for the team to follow up with you again. 

[#13]

Hi,

I  made one account last year which got suspended permanently due to alter documents Now I want to create new one with my new  Documents Like I got new Passport. 

[#14]

Hello Haseeb,

Having multiple accounts isn't allowed and it's a serious violation of the Terms of Service. Could you please send me a private message with the registered email address of the account you're referring to? We'll be happy to look into it. 

[#15]

I messaged you....

[#16]

Hi Upwork team,

My account has been suspended. Why was my account suspended I don't know how to return it.

Please help me with how to return my account🥲.

Thanks for spending time to read.

Hope it will be solved as soon as possible!

[#17]

Hi Tien,

It doesn't look like you have any restrictions on your account. Could you please try clearing your browser cache and cookies or using a different browser? Let us know if the problem persists so we can assist you further. 

[#18]

Hi, here is the proof:

I can't apply any proposal because this pop-up appeared and said my account was suspended.

I tried to log in to another browser but I still received the same result.

I am afraid that's about bugs.

[#19]

I'm sorry to learn the issue persisted, Tien. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi Sohail, can you please suggest me any pages to contact them? My issue has still not been solved since last Saturday...I'm so tired of waiting. 

[#21]

One of client want to start a new contract and I'm not able to propose a new contract. It's showing an error.

Here is the error: 

Any possible solution?

[#22]

Hi Sikandar,

I'm sorry you're having trouble creating a new contract. As the message says, you aren't able to do it because the client's account is suspended. We won't be able to share the details of another user's account for privacy reasons. Once your client resolves the issue with their account suspension, you may be able to propose a new contract to them. 

[#23]

I need help everyone!! My Upwork account got suspended. I'm not sure why this happened and I really need my account to be active again. Allof my proposals got moved to archived. Is there any possibility to bring it back to normal?

[#24]

Hi Stephanie,

I am sorry to hear about the action taken on your account. I see that your account is already restored now. I understand that you have a query about restoring your proposals that were archived. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#25]

Does my plan will be back as well? I open a ticket regarding my concern. However they tagged it as solved. In facts it's not. I want my money back!

[#26]

Thank you for following up, Stephanie. I checked your account and confirm that your support ticket is already assigned to the relevant team. Please avoid creating multiple tickets for the same concern.

- Pradeep