Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[LuiggiR]

Hi Ryan,

Thanks for bringing this to our attention and sorry for any inconvenience this may have caused you. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[2a87c86d]

My account says suspended, no idea why? Absolutely ridiculous that you can't speak to anyone about this. Need this fixing today or i'm going to use Fiverr instead.

[85705293]

Hi Chris,

I'm sorry to hear about your account suspension. You could try reaching out to support to discuss this matter. I'm sure the support team will assist you in understanding the exact reason and help you resolve it.

[2a87c86d]

chatbot doesn't let you speak to a human. You have to open a suspension appeal form and if you read on here it takes months. Upwork customer support is awful.

[LuiggiR]

Hi Chris,

I'm sorry to hear you were having trouble reaching out to support about this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[630d572f]

hi team my account is temporarily suspended 12 days ago but i dont get any response from your side i am submitted the ticket regarding this but i have not receive any email . please active my account . 

Thankyou 

Mahender Kumar 

[LuiggiR]

Hi Mahendra,

I'm sorry for the delay in getting back to you. The team has recently shared an update via your support ticket with them. Kindly refer to your ticket for more information and don't hesitate to follow up with them if you have questions. 

[37f44b08]

Unfortunately, I forgot the security question answer. Can you please help me to update the security answer?

[ArjayM]

Hi Javed,

I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

[6dada65d]

it is not possible to find someone for ask a question. if you have problem here find new account because they wont solve your problem. it is suspended account without reason. i am trying since 2 motnhs but there is no result. not possible to connect to a human. just opening tickets and your tickets will stay there no answer no progress no explanation nothing

[LuiggiR]

Hi Oruchan,

I'm sorry you haven't been able to get in touch with support regarding your issue. We've escalated your Community post via a support ticket and one of our agents will be getting in touch with you soon to assist you further.

[79a7692f]

Upwork was accepting my card without a problem until I had no funds to cover for a contract by hour, I added funds to my account and upwork is now declining my card "error". I contacted my bank and they said its upworks issue, any card I add now it doesnt work. It's been almost 72 hours since the ticket from live chat support, still no response, and now I am getting emails from upwork to solve this issue before I get some restrictions. My contract with a freelancer has been paused because of this, and you are making me lose money now. Thank you very much upwork for your lovely bugs and support team. I am limited for your own mistakes and bugs.

[9a0cb018]

how can i help am a freelancer

[LuiggiR]

Hi Ljubisa,

I'm sorry for any inconvenience this may have caused you. The team has responded to your ticket with an update regarding your billing method. Kindly refer to their message for more information and don't hesitate to follow up with them if you have questions. 

[jyob30]

I am writing in behalf of my finance since she can't login using her account. Can we please get an update with this ticket#46152660. It's been more than 48hours and we still havent received any details. She badly need to access her account since she has an active contract. Thanks!

[8023c789]

Hello,

I got permanantly banned from my account when all I did was request a review for my work. If I cannot do that, what can I do? Please give me back access to my acocunt. I had an ongoing order and I already paid, but have not yet released payment to the freelancer. I will not release till I get my account back as I need her to clarify some points. I need my account back now. This is not fair. Please investigate nicely and do the right thing.

[LuiggiR]

Hi Amjad,

Thanks for bringing this to our attention. I see that you've recently raised a support ticket regarding your concern. An agent has responded to your ticket and will continue to assist you from there. 

[a4066a44]

Hi, I just created my a week ago and was working on my first contract, when our account was suddenly suspended without any notice or email. This is completely disruptive for a small business like our as we counted on finishing our logo and profile yesterday. 

Can you please assist how to resolve this issue.

Thanks

[LuiggiR]

Hi Mohamed,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[390c3e13]

Hello Upwork community,

My account was suspended over two weeks ago for 'paying myself'. I have given an explanation for this incident, and reached out multiple times with Upwork support, but haven't had any response. Does anyone know what I should do about this?

Thank you,
Will Hawkins

[dataextract]

Wondering how can you pay yourself? Created an another account? If so, it is a serious violation of ToS. 

[JoanneP]

Hi Will,

I checked and saw that you already have a ticket. We've followed up with the team that's handling your case. Someone will update you directly on the same ticket. You can access the ticket here. 

[cynthia_ee]

I wasn't aware until my freelancer informed me and when I logged in I saw that my account was blocked permanently. I didn't receive any email notification so I'm not sure how to appeal this or contact Upwork. Appreciate your advice. 

[JoanneP]

Hi Cynthia,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[7b64cf73]

hey... I went to my messages and saw that I'm restricted from it. What was the problem, I'm new to this, so I need help. Thank you!

Kind regards.

Nilaya