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ยป Forums ยป Support ยป Re: Upwork Blocked My Account Unfairly
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hk1997
Community Member

Account Suspended

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

ACCEPTED SOLUTION
NikolaS
Moderator
Moderator

Hi Hassaan,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Nikola
Upwork

View solution in original post

1,779 REPLIES 1,779
63b74410
Community Member

I have posted a job and I have started talking to someone, after a while my job got removed and Upwork asked for verification of my account even though I have added my credit card, but I have uploaded my ID CARD/Driver's License over 5 times and Upwork is denying my application again and again, what should I do? Upwork is giving me BOT answers and is not helping me.....

Hi Kleant,

 

It appears that there's an issue with your location, as it's not currently updated in your account. Could you please visit your My Info page and update your address details? Let us know if you experience any trouble doing this so we can assist you further.

~ Luiggi
Upwork
1d97c5ba
Community Member

I failed to add a billing method several times, and now my account is on hold.

Finally, I succeeded in adding a billing method but my account is still on hold.

I'm not sure when I can use my account.

ArjayM
Community Member

Hi Luciano,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information about the status of your account and further assistance.

 

~ Arjay
Upwork
d5a875df
Community Member

"We found a problem with your primary billing method and to put it on hold. Update it now."

This is the error displayed. I have no issues with my billing method - or at least this is what is shown -, nevertheless this error is displayed everywhere on my profile as if it's any forgettable that I'm suspended.

Anyway have a good day or night and remember mental health is what matters. 

Hi Jana,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
f30f66ca
Community Member

How can I get my account unblocked? It's been 72 hours and still no response, I opened a ticket talked to the support team, and even filed an appeal.  The support team told me they would escalate, Today I still have no response. How can I reach to someone and get an answer

Hi Rodney,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne
Upwork
f30f66ca
Community Member

Thanks Joanne for your response but it's been 72 hrs. 

9e936e18
Community Member

Sorry to write you here, I didn't know what to do to talk to a person from your support. There are no replies to my main ticket (#46264927). My work account is **Edited for Community Guidelines** I have been working on your site since 2022. I have been verified with you twice. And now, on March 22, 2024, I received a verification request again, and I passed it by uploading all the necessary documents. To what you wrote to me:
"Hi Tatiana,
We're sorry, but your identity document did not pass our review.
The ID you submitted does not appear to be a valid identity document.
At this time, you cannot submit proposals or work on our platform.
If you feel this determination was made in error, please contact Upwork Support.
Thanks,
The Upwork Team."
I replied to you by sending again my passport photos, myself with my passport, but I did not receive a reply. Help me to solve my problem please. I will send again all the necessary documents or video if you need. My client is waiting for me, he also called you for support because he wants to continue working with me and is worried like me. After all there was a misunderstanding.
Thank you in advance, Tatiana.

Please submit the correct Documents, thanks

e2a56889
Community Member

i'm unable to submit proposal or reply to any proposal even though i'm having enough connects, please help.

Hi Ajeigbe,

 

I am sorry to hear about the action taken on your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
126feb3a
Community Member

Hi Upwork Team, Joseph here again.

 
I'm reaching out again because I have expected a response from your team for 7 days now and have not gotten anything despite giving me a 2-day window. This blocked Upwork account is my means of livelihood for me and some other people and I can not afford to lose it because a client did not know about the TOS, I even told the client that it was wrong so I don't see my fault. I've been on this account for over two years now and have built and optimized it up to a point where I now have a client base and steady flow, losing it now over something I had no control over is grossly unfair. I have never thought of violating any of the TOS at any point. I would appreciate it if a team member could help look into my account and help reverse the blockage as I really have done nothing wrong. (Reached Out Using A Friend Account)
 
Kindly advise on the next steps to take. Thank you.
Joseph.
ArjayM
Community Member

Hi Joseph,

 

We certainly understand how important it is for your account situation to be resolved immediately. However, please be aware that sharing account information, let alone using another user's account, is a serious violation of Upwork TOS.

 

However, we want to assist you with your account concerns. Your case has been forwarded directly to the team handling the review. Kindly expect an update from one of the team members with more information and further assistance once your account is thoroughly checked.

 

~ Arjay
Upwork
126feb3a
Community Member

Thanks

The reason I begged to use a friend account is because I wasn't getting any reply from support both mail and other ways of reaching them

126feb3a
Community Member

Hello Arjay, Since your response I haven't gotten any mail from upwork support or team trying to help me with my account, I have sent over 15 mails and I am not getting responses, please whats the problem, my account was a top rated account when it got suspended now it is removed please look into it. Thanks

0e6703e8
Community Member

Please Please Please resolve my issue !!

 

It has been now more than 25 days and it has not been clarified what I should do to recover my account.

After contacting the support, I received a message explaining my case, I recommended the case, but so far I have not received any response.

Will it take long?

What should I do now?

thank you

b98cc121
Community Member

I am new on Upwork. My account has been suspended. I didn't made any wrong mistake. Now i want to withdraw my amount please resolve my problem.

Hi Muhammad,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
1f63a405
Community Member

Why my financial account is suspended now. I have filled every details, my tax info etc. I want to withdraw my earnings. Also I have an open ticket on account restriction, agents are not responding there. How can I suppose to move forward if no ones reply my message. I have been told I will get a response in max 48 hours, but now its 7 days above. Also, separately respond on my financial account suspension. Please this time respond to my appeal because whenever I file an appeal I have been told that I will get a response in other open ticket, but no one reply on that ticket. Upwork is a platform for all and a professional platform, I would expect a prompt respond from customer support. Thank You

Asif Baig
ArjayM
Community Member

Hi Asif,

 

I see several support tickets have been set up with your account status concerns. Our support team addresses support tickets in the order they were received. We encourage you to coordinate with the team through a single support ticket on this page or your email so they can assist you accordingly.

 

Also, please avoid creating several tickets with the same concern so that they can address your problem more efficiently.

 

~ Arjay
Upwork
8aa01969
Community Member

Hello,

I hadn't logged into my account for a while, and when I recently attempted to do so, I encountered difficulties. The 'forgot password' feature didn't function as expected, as I didn't receive a reset email. Resorting to my old link, I found that my account was marked as unavailable. To seek assistance, I had to create a new account (this account). My previous account even had a valuable review, making its retrieval crucial to me. Please, check my despaired account through the following link: https://www.upwork.com/freelancers/~0161e5d894740573cf

Thank you

Hi Vladyslava,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
3ce86525
Community Member

Hello there, 

My account is now suspended because of a customer paid through the direct link on March 19, 2024,  I reached out to the technical support for what I replied to now and I have not reached any solution I want to solve my problem, 

I connected with another technical support, he told me you already have open ticket and have not solve my problem and ignore me 

Hi Ahmed,

 

I am sorry to hear about the hold placed on your account and trouble reaching our support team. I have followed up with the team handling your account and one of our team members will reach you via the same support ticket as soon. as possible. 

 

- Pradeep

Upwork
630d572f
Community Member

hello team 

 

my name is mahendra kumar 45 days ago my account is restrict with something which is i dont know i am done my id verification as well . but it still showing me your account is temprarily suspended. i am gave the support team every document which they want from me. please activate my account . 

Hi Mahendra,

 

I'm sorry about the delay in getting back to you. I've followed up with the team that's assisting you through your ticket and they've just shared an update with you. Kindly refer to it for more information and don't hesitate to continue communicating with them so they can assist you further. 

~ Luiggi
Upwork
c57e6425
Community Member

Hi Nikola, I am also having the same issue Manuel had. I'm trying to access my freelancer account and it says it was suspended. I tried to appeal as suggested by the platform but now Upwork sends me an email saying that the account is not suspended or it does not exist. I created a new customer account to reply to this thread that I will delete when my freelancer account is reinstated. The email associated with my freelancer account that is suspended is **Edited for Community Guidelines** PLEASE HELP!

 

Thanks,

Alex

ArjayM
Community Member

Hi Alex,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
c57e6425
Community Member

Arjay, that is great news! I appreciate your help. I will look out for the agent's correspondence. Thanks!

c57e6425
Community Member

Arjay, any updates here? I never heard from anyone and it's been almost 3 days. Thanks! Alex

ArjayM
Community Member

Hi Alex,

 

I see that the team has responded and has sent you an email with more information about the status of your account and instructions on how to resolve the issue. A new support ticket was raised, and the team is now waiting for your response to assist you in clearing the problem.

 

You may visit this support ticket and your email for updates. Please coordinate with the team by responding to their message; they'll surely assist you accordingly.

 

~ Arjay
Upwork
782e4631
Community Member

Hi Everyone,

 

I have a client account on Upwork which has been suspended. I believe it happened because I had a balance due, but I didn't realize that my credit card had been blocked by my bank.

I have tried to contact Upwork Support, but I haven't received any response from them. I filed an appeal, which was marked as "solved," but my account is still suspended. I am wondering what steps I can take to reactivate my account.

 

Any help would be greatly appreciated.

Thank you

ArjayM
Community Member

Hi Vincenzo,

 

Iโ€™ve escalated your community post to another support ticket to have your case reviewed. Once done, one of our agents will be in touch with you soon on this page with more information and further assistance.

 

~ Arjay
Upwork
630d572f
Community Member

hello upwork team 

 

 

my name is mahendra kumar my account is restricted 2 months ago i am submitting everything but still my ticket showing me we have restricted your account. i am done my id verfication  and submit the client review screenshots clients are satisfied my services clients names are sagar sharma and mohit sajwan. now your team telling me to submit the msg chat and work my clients written everything in the mail which i am share so please activate my account . i am frustrated now. 

 

This is not good team. please help me out in this situation. please chek the screenshots below.

 

Thankyou 

 

Mahendra Kumar 

 

**Edited for Community Guidelines**

Hi Mahendra,

 

I am sorry to hear about the action taken on your account and the time taken to resolve the issue. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. I will follow up with the team handling your account to check if the review can be expedited for you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork
mit_cruze
Community Member

Hi Team,

 

I want to upgrade to Freelancer Plus. But unfortunately I am getting this error.
Your access to Upwork has been restricted.
Please see attached screenshot.
Please help.

Hi Mitesh,

 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further. 

~ Nikola
Upwork
630d572f
Community Member

Hello Team 

 

My Account is still showing me tempearily suspended i am submitting all things which i am getting with my client please activate my account . 

 

 

this is too much time taking.

 

Thankyou 

 

Mahendra kumar 

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