Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

I get the fact that you are getting North Korean threat actors and other threat actors trying to create accounts on your platform, but why woudl you have my provide my PII 3 seperate times, just on camera twice, and still have me suspended.

This is crazy.  Ive wasted 3 weeks trying to get my account active. 

Please fix asap.

[#3]

Hi Jordan,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly continue coordinating with our team so they can assist you in restoring your access.

[#4]

Hi! About 15 mins after I created my profile it was frozen/restricted. I cannot access my project dashboard. Can you help me please?

[#5]

Hi Dana,

I see that several support tickets were raised about your concern. Please continue coordinating with the team through an active support ticket on this page so that the team can assist you more efficiently. Thank you!

[#6]

Hi!  I just started about one week ago as a new freelancer on Upwork.  I have done about a dozen jobs and gotten five star reviews for each one.  A few days ago a customer proposed a job that felt sketchy to me.  The customer had a verified payment method and had good reviews.  I told the customer I didn't feel right about going the job he wanted me to do, and he told it would be 100 percent fine and he had hired other Upwork freelancers to do the same job.  I did the job, but I didn't feel right about it so I reported our conversation and the client to Upwork and offered to reimburse the client if that was the right thing to do.  Today my account got suspended, and I have sent several messages following up on this ticket to Upwork saying I had reviewed their community guidelines, and I will always follow them moving forward and report suspicious clients and jobs right away and won't accept these contracts.  According to the message I received from the Upwork representative, I just needed to review Upwork's Terms of Service and reply to their ticket confirming that I will follow them going forward which I did so my account should be unsuspended.  I have tons of outstanding proposals, messages, and contracts to finish.  Could someone please look into this and get my account unsuspended ASAP so I can get back to work?  Maybe this just takes 24 hours for them to unsuspend my account as it just happened today, but I am eager to reply in a timely manner to all my clients.  I think the client is the one who should be permanently suspended as I was just trying to do the right thing as a new freelancer reporting the client and job after completing it.

**Edited for Community Guidelines**

[#7]

Hi Will,

This sounds weird, did the Support team tell you in detail what you have been reported for? Hope your problem will be solved soon.

Good luck and cheers,

Kieu.

[#8]

Thanks Kieu.  I included in my message to Upwork reporting the client that I would be happy to refund the client as I didn't feel right about the job they asked me to do.  This is all they sent me.  Do you think they maybe accidentally suspended my account when they meant to suspend the client that I reported?  Maybe this client reported me because I blocked the client.  I am hoping that tomorrow an Upwork representative will respond to my follow up messages on my ticket and get my account unsuspended.  I know I should have reported the client right away and not accepted the contract and done the job, but I didn't feel right about it so I reported the client to Upwork and offered to refund the client just hours after completing the job.  I have never had this happen before as every job has gone smoothly, but this one didn't feel right.

**Edited for Community Guidelines**

[#9]

Hi Will,

No worries. Every freelancer here is in this situation at least once. There are many scams and indecent jobs. 
Lets hope that this is a mistake from the support team (even though the chance your client reported you is much higher). The goal here is not finding out who is right (trust me, clients on upwork always get more rights) so don't take too much time on this. Just make sure you get your account active again and get back to work as soon as possible.

PS: I got some painful lessons with some clients so I sincerely understand how frustrated you feel. The good thing is that we got our lessons, move on and be better. 😉

Regards and cheer,

Kieu.

[#10]

Make sure to review Upwork's Terms of Service before accepting any offers. If you suspect that a job may be a scam, there's no valid reason to proceed with it. I trust your issue will be resolved promptly. In the future, stay vigilant about such scams. Additionally, consider taking the free Upwork 101 course. It provides valuable insights on how to thrive on Upwork while adhering to all the policies.

[#11]

Thanks Abdul!  This client had good reviews and had hired Upwork freelancers for lots of jobs so I trusted him thinking maybe it was okay, but now I know to report suspicious jobs right away and never to accept contracts I think might violate Upwork's TOS.  I hope they give me one more chance since I just started!

[#12]

Thanks for your replies!  Hopefully an Upwork representative will unsuspend my account today!

[#13]

Hi Will,

I am sorry to hear about the action taken on your account. I checked your account and I see you have complied with the request of the client who was reported. By doing so, you have also violated our TOS. This is the reason why your account has been restricted.

I will be unable to discuss further on your account for confidentiality purposes and I suggest you follow up with the team directly on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#14]

Thanks Pradeep.  Well I was the one who reported the client.  

[#15]

We genuinely appreciate you bringing this to our attention, Will!

Please continue flagging if you find anything suspicious has happened throughout the platform. You can learn more about that here. Also, you may want to check this help article and this thread for more information on how to stay safe on Upwork.

[#16]

I received an email stating my account is about to be suspended due to non-payment for last week.

The reason I couldn't pay is because I've been unable to verify my identity, preventing me from updating my payment method.

It's been 4 days since I submitted a ticket and I've received no updates or solutions.

Is this the standard of service I can expect from Upwork?!!

 

[#17]

Hi Jackie,

I am sorry to hear about the action taken on your account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#18]

Thank you for your response. The last time someone responded to that ticket was 78 hours ago.

[#19]

Hi Jackie,

I'm sorry for not being able to get back to you sooner. I've submitted a follow-up directly to the respected team handling the review. Kindly expect an update with more information about the status of your case on the same ticket Pradeep shared above momentarily. Thank you!

[#20]

Ive been on upwork for 5 years, 10k+ earning, 100% JSS, tons of reviews, case studies.

Ive never been suspended once for any TOS issues.

Out of nowhere I have been removed from upwork permanently without any warning OR reason.

its a shame, I loved the platform, but over the last 6 months with the rise of connect cost and bids & the amount of scams and spams I get on a daily basis its got alot worst.

Everyday I would report all the fake job postings and everyday someone would try and scam me.

So you would think upwork would try and protect their users but no just ban the real ones.

I would love to know why I was removed.

I will keep posting until I get a response.

My freelancer account: **Edited for Community Guidelines**

[#21]

Harry, I support you!

[#22]

Hi Harry,

Apologies for the delay in responding to your post. I have followed up with your team and I am pleased to inform you that your account has been restored now. 

- Pradeep

[#23]

Hello,

My account has been suspended. I need to know why my account has been suspended. And I hope to do video verification.

I have unfinished contract. Looking forward to hearing from you.

Best Regards,

Nazar

[#24]

Hi Nazar,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[#25]

Upwork has suspended my account permanently. Can I create a new account with the same name? Or I will be able to restore this one by requesting to Upwork? Kindly guide me.

[#26]

Why did they ban you?  If create another account you will be kicked out again