Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Jimi,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#3]

Hi team! My deleted account was **Edited for Community Guidelines** and the new one is Google-linked, **Edited for Community Guidelines**. I just tried to create a new one since I cannot seem to reach anyone from Upwork to discuss my appeal. And in the Community page, I've read it is not allowed to maintain 2 accounts hence the deletion of the old account. What should I do?

Thank you so much!

Jimi

[#4]

Hi, I am writing to seek assistance with a matter of utmost importance. Approximately one month ago, my Upwork account was suspended. I initially reached out to Upwork support to address this issue, and they promptly acknowledged my request. However, their responses abruptly ceased, leaving me in a state of uncertainty. I have been an active Upwork member for the past two years, investing considerable time and effort to secure my first project, which took nearly a year and a half. Just as I started to build a successful presence on the platform, my account was suspended. This situation has caused me significant distress, and I am earnestly seeking a swift resolution to restore my account to good standing. I kindly request your immediate attention and assistance in resolving this matter. Sincerely, Muhammad Umar

[#5]

Hello Muhammad,

I am sorry to hear about the action taken on your account and the delay in responding to your request. I have followed up with the team handling your request and one of our team members will reach out to you as soon as possible. 

- Pradeep

[#6]

I recently ran into the same problem as you when my Upwork account was suspended or locked due to a reset security issue. First of all, I have submitted to reset my security information, and the Upwork support team will review my request within 48 hours, contact me and take follow-up measures. When I emailed the Upwork support team again in the last 58 hours, they said I wanted to assure me that the Upwork team members would be available to help me soon, and so far I have not received any response or updates about handling my request. This is beyond the 48-hour time frame mentioned earlier. I have been hoping to resolve it as soon as possible in order to regain access to my account. I didn't expect resetting security issues to be so challenging. It has been 8 days since I encountered some problems while accessing my account and it has not been resolved. All registered accounts come to the community to ask for help, I think this is not an individual, but a common situation.

[#7]

Hello Shiwen,

I am sorry to hear about the action taken on your account. It looks like you are posting from a different account. Could you please click on my name above this post and send me a private message with the registered email address for the old account? 

- Pradeep

[#8]

My account is suspended, I don't know why

[#9]

Hi Muhammed,

I see that our Trust & Safety has emailed you with more information about the action taken on your account. They've also included instructions on how to resolve the issue. Please don't hesitate to coordinate by responding to that email, and the team will look into that for you.

You may also access the support ticket linked to your case here for updates.

[#10]

Respected Upwork Community,
My friend with the account **Edited for Community Guidelines** is completely locked out of Upwork as his account has got suspended. But he hasn't received any mail regarding the suspension. When he tried to raise a appeal from the article. He received a mail that said the account doesn't exist or is (not suspended). He atleast deserves to know the reason of suspension and raise an appeal as he hasn't violated the policies intentionally.
I hope this post can get some help to him.
Thank you.

**Edited for Community Guidelines**

[#11]

Hi Tirth,

Apologies for the delay in responding to your post. It looks like the account is already restored now. I am unable to discuss other user's accounts further in detail for confidentiality purposes.

- Pradeep

[#12]

Upwork has responded abruptly to my request after posting issue on forums. Thats why I love Upwork. They care for freelancers and provide them with best support services. Thanks Upwork support team. 

[#13]

Hi can you please resolve my issue as my apply now button is disable. I created a ticket but no ond is respond me there. Can you please resolve this issue as soon as possible. And my withdraw amount is not credited in my bank account can you please resolve this issue.

Thanks you,

Hitarth

[#14]

Hi Hitarth,

I can sense the urgency of your concern, and we appreciate you reaching out to us here in the Community. However, I see that you've been in contact with the appropriate team for your concern and have raised a couple of support tickets. I've submitted a follow-up to the relevant team for further review. Kindly expect an update on one of your tickets here momentarily.

[#15]

I had an upwork account but due to my school email closing google account, I couldn't log into upwork anymore. I emailed support, and they gave me temporary access without google login, and I changed the email address to one of my business email address. When I changed the email address, I was still not able to login and when I contacted support again, they suspended my account and is not getting back to me right now. I have open contracts for my business and I NEED to get in contact with the freelancers. Someone please help so that I can get my account back.....

[#16]

By the way, this is a new account that I had to make because Upwork LITERALLY won't reply to my emails even though they cliam to have 24 hour support!!!!

[#17]

Hi Min Woo,

I see that you've been in contact with the appropriate team for your account suspension concern. Please allow our team time, and you will get an update on your ticket here once your case is thoroughly reviewed.

[#18]

Now that the verification is successful, please remove the restriction and suspension on my account as soon as possible. Thanks in anticipation.

[#19]

Hi Adeleke,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#20]

How can someone actually contact support without creating a dispute first?  

I have a serve issue and I would like to discuss with support before opening a dispute.  I don't see why we would have to create a dispute first.

I was told I am some platinum member having spent 6 figures on this platform, and even then... i cannot find a way to contact support? brutal.

Can someone please let me know what I a missing?

Thanks

[#21]

Hi Frank,

I'm sorry to learn about your need to contact our support team. I can see that you have raised a support ticket about your concern. Please allow our team time, and you will get an update on your ticket here once your account and report are thoroughly reviewed.

[#22]

Hi Upwork, I need assistance with client account payment please, chat is not available yet. Please help

[#23]

Hi Abdallah,

I've converted your post into a support ticket to give your case the attention it deserves. Please expect an update on your ticket here from one of the team members with more information and further assistance.

[#24]

My account seems to be suspended. There's a banner message saying that some of my financial transations are limited because of a failed payment - but when I try to look through the records, it seems that everything has been paid and there's no outstanding balance. The forum posts don't seem to be able to help me with my specific situation and it seems like I'd sooner be able to get in touch with the POTUS than anyone from Upwork.......Any help or suggestions would be greatly appreciated. 

[#25]

Hi Sequoia,

I'm sorry to hear that you had problems contacting support. Please know that you can always reach out to us here in the Community as we also offer support and if your concern needs to be escalated to our support team, we do our best to forward it to the relevant team.

With that said, we’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hi Joanne

Im new to upwork, I cant tell if my account is verified or not , also i can't apply for any job on upwork.