Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Mahmudul,

Thank you for your message. I checked your account and it appears that your account has been suspended while we wait for you to verify your account. You can refer to the email sent to the registered email address to proceed with the verification. 

- Pradeep

[#3]

Hello Nikola S, my friend said he is yet to receive mail from upwork support as regards his account, please look into it. Thanks

https://www.upwork.com/freelancers/~0115dea9f8430a1ae0

here is his profile, please help him out. Thanks

[#4]

My account is suspended, and I verified again. When can I get review for my account?

I need to find a new job asap.

[#5]

Hi Ruslan,

Thank you for reaching out to us. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#6]

Thanks. I am waiting.

[#7]

Hi I am not able to submit my purposal .As it says "You can't submit your purposal because your account has been suspended ".I  don't know about the issue whats going on. Please resolve my issue.

 

[#8]

Hi Upwork Team, 

I made this account only to reach out to you.  (I understand I cant make multiple accouts but again, I'm simpy trying to reinstate my original account and have had no response from you in 10 days)

Please assist.  I would love to use your site and comply with all terms and conditions but my account is blocked and the appeals show no response whatsoever.   

Please contact me here to help get my original account unsuspended as my intent is to do normal work around here. 

Thanks, 

-Neal

[#9]

Hi There,

I'm sorry to learn about the status of your original account. It's good to hear that you're aware of Upwork's ToS that having multiple accounts is not allowed. Could you please click on my name and send me a PM with more information about the account you need assistance with? The email address associated with it would be extremely helpful. Looking forward to your message.

[#10]

Hi N S,

I am sorry to hear about the action taken on your account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to?

- Pradeep

[#11]

I have the same issue. Upwork tells me the account is working again, but every time I try and submit a proposal it tells me the account is suspended, the problem is with Upwork not with the browser, cookies etc. There is a problem and they haven't got a clue how to fix it I'm afraid. 

[#12]

Hi Jonathan,

I’m sorry but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to help you with your concern. Please don’t hesitate to update the same ticket thread if you have further questions or concerns. 

[#13]

My account has been suspended, preventing me from logging in. I currently have $3,132.41 in available and pending funds that I am unable to access. While the account was still accessible, I encountered an error message stating "financial account suspended" when attempting to withdraw funds. Despite reaching out to customer support for approximately a week, I have not received any responses to my emails.

What steps should I take to recover my funds?

[#14]

Hi Israel,

Thank you for reaching out. It looks like our team has already reached out to you regarding this matter. In order for the team to assist you properly, please respond to your support ticket here or the corresponding email sent to you.

[#15]

Hi Annie, 

I'm Isreal's friend. He doesn't have access to his account and can't reply you. Here's his response

"I'd appreciate more than a copy and pasted answer, Annie. I didn't get any email, no member of your team reached out to me, I don't have access to the support ticket platfrom and all of my mails, tweets, and online form submission have gone unanswered for over two weeks. Can I get a definite answer as to when I'm able to get my money please?"

[#16]

Hi Azeez,

I understand your friend would like to contact support and resolve the issue with their Upwork account. However, we won't be able to discuss the status of another user's account for privacy and security reasons. Rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations.  

Please be aware that your colleague should be able to reach out to our support team via the chatbot without having to log in. How do I reach a human in customer support?

1. Select Get Support at the bottom of the Help Center page
2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
4. Select "Contact Support" and follow the options provided

You may want to read this help article for general reasons why our Trust & Safety team may take action on an account.

[#17]

I have been able to send proposals for weeks. I have verifyed my identity, updated my billing information and I have not received any emails regarding why my account is suspended. I really need your assistance with this immediately. Thanks!

[#18]

Hi Corey,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hi Hassaan,

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

~ Onkar S

Upwork

[#20]

My billing information is current, and I still cannot apply to a job becaues the "Apply Now" button is greyed out.
It says I need to update my billing information but it already is and I don't owe any money so where do I find someone to help me with my account and get it back in service? Seems like some technical issue? 

[#21]

Hi Gary,

We truly appreciate you reaching out to us here in the Community for assistance. I’ve gone ahead and escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your account concerns. You may access your ticket and coordinate with the team on this page.

[#22]

I'm Create my account but I don't get and approval email like " You are all set your account is approved and published " I do not get this type of email. My question is

1. Is my account is approved?

2 Is my account is published?

[#23]

Hi Md,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further. You may access your ticket and coordinate with the team here.

[#24]

Hi Md, Thanks for reaching out regarding your account concerns.

To better assist you with your inquiry, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You can access your tickets here.

[#25]

although I am logged in, I can not access the tickets in my request,

as you ask again for my username and password

but when I enter them, they are refused.

So I don't know, what you want from me, to handle my suspended account.
I have no idea, why my account is suspended.

I got no email from you about the suspension or the reason of.

And I get no emails about your answers of my request to unsuspend.

Although you mark these tickets as "solved". They are not solved.

You hinder my production. I urgently need a new python programmer and I found one: Maulik. But can not hire him.

This endangers my business due to the bugs in your upwork-system.
Please repair quick.
Or I will look for a new service to hire freelancer.
I paid as client more than$80000 for services. So please handle fast.

regards

Andreas

[#26]

Hi Res,

Could you please search for the subject line "Your Upwork Account is on Hold" in your inbox? You should have received this email with instructions on how to proceed in order to address the suspension on your account. Also, please be sure to check your spam/junk folder. If you still can't find the email please let us know.