Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Juan Manuel,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#3]

I can't post a jop I don't know why ?

its says that my company suspended 

[#4]

Hi Noof,

I see that the team has reached out via email with more information and instructions on resolving the issue with your account. You may respond to the email if you have questions or need further assistance, and the support ticket linked to it will automatically reopen.

[#5]

hi I am a Anas Rahman Please Chake my account . my acount has bn saspand any resion

[#6]

Hi Anas,

I am sorry to hear about the action taken on your account. I see that one of our team members has already notified you regarding the action taken on your account. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#7]

There was a payment mishap on my account. I updated my payment info and I got the email the account has been restored. But I still can apply to jobs on the platform. 

PS - I’ve also tried to open a ticket but there seems to be no other way to get help outside of posting publicly on a forum.

[#8]

Hi SIRVAN,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

I am receiving this message while I try to send a proposal even though My account has been verified recently.

[#10]

Hi Humayun,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hi. Trying to verify but my picture of my drivers license wont be accepted. Can someone please answer how you swedes managed to do this. My license is valid until 2027

[#12]

Hi Niklas,

I see that there's already a support ticket regarding your concern. If you have any questions about your verification process, you may post them on your ticket here. The next available agent will get back to you as soon as possible. 

[#13]

Hi Upwork, Happy New year to you and your family !! I write from my friend behalf because she's got the account suspended and have no fault about it. She already all the things and but didn't hear come back any reply. It's really hard to survive all the things because she's have the only option to earn main income source so I personally appeal to take it seriously and solve this ASAP.

Here is ticket link - https://support.upwork.com/hc/en-us/requests/44730610

I am waiting for your positive response.

Regards

Ruchika

[#14]

Hi Ruchika,

I am sorry to hear about the action taken on your friend's account. I am unable to discuss other user's accounts with you for confidentiality purposes. 

I see that the support ticket is already assigned to the relevant team and one of our team members will reach out to your friend directly as soon as they have an update for her. Please request your friend to follow up with the team directly on the same support ticket if she has additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#15]

Hi,

I've just received the following error when posting a job listing. 

"We're unable to post your job because your company has been suspended. Contact Upwork Support for more information."

Would somebody be able to tell me why this is happening and how I can get it fixed?

Cheers

[#16]

Hi Daithi,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[#17]

Hi Upwork Team, 
My account was suspended without any warning or reason. I'm a Top Rated Plus Freelancer from Ukraine and working on Upwork during the war (it is my only source of income). I submitted all documents and passed the verification call, but my account is still suspended. It takes so long... I cannot withdraw my money and cannot be sure that I'll be available to continue working on Upwork (I have 3 contracts in progress now and I want to be sure that I can work on them).
Please, help

[#18]

Hi Yaroslav-Oleh,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[#19]

I didn't get any answer on the support ticket.

[#20]

Hi, I'm unable to apply for a job. The "Apply Now" button is not active. Can you help me with this?

[#21]

Hi Anna,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your account has been restricted. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in restoring your access.

[#22]

hi, I found a message saying that I have to provide more information about the customer, where should I go to resolve the issue of unlocking my account?

[#23]

Hi Anna,

You can respond to that ticket. You should have also received a corresponding email about this. You can respond to that email and the team handling your ticket will receive it.

[#24]

Hi, I looked through the ticket and did not find any button or anything else that would give me the opportunity to respond to the ticket, and I also looked through all the emails in my mail from Upwork and none of them contain information about the restriction of my account. Can Upwork send me another email so that I can respond to it?

[#25]

Hi Anna,

Thank you for reaching out to us. I shared your report with our team and one of our agents will resent the same support ticket to you as soon as possible. You can access your support tickets here. Please review and respond to the same support ticket so that our team can assist you with your account.

- Pradeep

[#26]

I recently tried to make a withdrawal from my account to then receive the error message:

"Withdrawal is currently restricted on your account"

I haven't received any emails concerning the suspension or violation of TOS so this came up as a surprise. I can log in to my account and I even recently clocked in hours using the Upwork Desktop App.

I have already sent a support ticket for this but just wanted to leave this here to gain attention

Here's the link to my support ticket