Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hello and Happy New Year,

I hope someone can provide a simple way to obtain a new version of the "temporary hold on account" email that is supposed to announce the suspension of a payment method for additional verification. I have used multiple methods to get paid; both were suspended after my ID was verified in mid-November. I asked the AI what to look for; the sender name appears in multiple Upwork emails but not the "temporary hold on account (or something similar)" subject. It's too late to check spam as it would probably be gone by none.

The AI assistant can't do this, so I need to contact a human. It seems, however, that I must submit multiple chat requests before the system decides my issue is worthy of a support ticket. If anyone in Support is listening, help me get through the virtual red tape and file such a ticket. I'm sure you'll be just as responsive and helpful as Corporate IT was when I worked as a freelancer at Upwork. I simply need your attention. Thanks, Philip

[#3]

Check your tickets, it should be there

https://support.upwork.com/hc/en-us/requests

[#4]

Hi PHILIP,

I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#5]

My account is locked I don't know why it's locked pls open it so I can move on thanks

[#6]

Hi Ahmar,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#7]

Hi Team,

While applying for a job, I am getting the message that " You no longer have access". Can anyone tell me what is the problem?

The profile is showing as active. but I am unable to apply for a job.

Thanks,

[#8]

Hi Nakul,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#9]

Hi i have my account on hold . Please unhold it so that i can pay my developer . Thanks

[#10]

Hi Jaswinder,

Thanks for reaching out. I checked your account and can confirm that there's no active restriction anymore. Feel free to reach out if you need further assistance.

[#11]

It has been a few months now that I've been trying to deal with this problem. Let me start from the beginning. The root problem is my poor awareness at the time that I can have both freelancer and client accounts under one email.

I was new to upwork back then, and attempted to separate the two. 

I originally had a freelancer account that was working fine. I needed to create a client account to hire my remote team, and my thinking was that I need my client account to use my business email, so I went ahead and created a client account under my work address.

After I created the new client account, I could not use it because I had a problem verifying the phone number (I used the same phone number that was already verified under my existing freelancer account). After multiple attempts at verifying my phone number failed, I left the probelm alone. A few weeks later, I could not sign in to my client account anymore, every time I try to plug in my login credentials I receive a notice that says my account got suspended. 

**Edited for Community Guidelines**

Upon opening a case to resolve the suspension, I receive an email that says my account was not found to be suspended. And so starts this vicious cycle where I'm unable to unsuspend my account.

**Edited for Community Guidelines**

As a Digital Marketing Manager I work with a lot of IT platforms, so I can see how technically annoying this issue can be, so  as a work around and to avoid having to go through hoops here, I thought it may just be easier to delete the client account that I created under my work address and just switch out my current freelancer account to my business email, and I could just create a client account under the same freelancer account instead of having to have several accounts. 

But you've guessed it, I cannot do that because the email I want to switch to had already been used and is currently stuck in a suspended status and I cannot delete it unless it's released.

Triple please. Help!

[#12]

Hi Qais,

I'm sorry to hear about your experience. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#13]

Hi all,

I'm new-ish to Upwork. I've stopped using it back 2020. I've established an Agency profile and whenever I try to propose this pops up.

My account is verified as well as my payment methods but there's a red bar atop my screen saying: "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

I've reviewed my Upwork emails and can't find the specific email regarding the issue.

Customer Support page is confusing as heck!

Need help please.

[#14]

Hi Rom,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#15]

Hello everyone! Its time to sad story( 

My name is Alexey, and I am the rightful owner of the Upwork account, that was blocked 4 years ago. I had a lot of jobs, money on account, rating... The suspension occurred because I accidentaly accessed my account using a VPN. In 2 days account was suspended, I immediately reached out to Upwork support and provided all the necessary documents, such as my passport and proof of residence, electicity bills. However, some of the electicity bills were rejected since they were in my father's name, even though we share the same last name, which is allowed. So they decided to block me forever, and there is no reason for it, cause I am real owner, still living at the same place.

I am kindly requesting Upwork support to contact me. Unfortunatelly, I cant reply in PM to moderator due restrictions of new acc, so please consider option to write me to my account email alenorze@gmail.com (its email of banned account)

Thank you for your attention to this matter.

[#16]

Hey Luiggi its alenorze@gmail.com, I cant write you PMs, could you help me with?

[#17]

I started working with Upwork almost 10 years ago (it was ODesk). I'm top rated freelancer.

But in November 2023 my account was blocked, first month I tried getting security link from Upwork for sending my documents. But all my messages in request #43990451 (and opened appeal request #43739332) ignored and I spent 1 month just for getting security link. After many tried in chatbot I reached real agent and asked about problem. Reason of blocking was in my old location and Upwork need proof of residence of my new location.

After a few tries in last week I received email with "Congratulations! Your identification has been reviewed and accepted. ". But my account still suspended. In all tries connect by chatbox I receive: "I noticed you have open tickets. If you want to include additional information or request an update from our agents, please visit My Requests and select the ticket you want to update.". My messages at request #44911279 are ignoring. I cannot open new topic in support forums (account blocked). I had to create a new account to submit this request for my problem.

In total my account blocked almost 3 month (with all financials operation in Christmas holidays period). And even after approving documents it's still suspended. And I cannot reach any help from real support. I'm very dissapointed about this situation.

[#18]

Hi Petr,

I'm sorry to learn about your experience. I notified the team working on your case and they've just recently followed up with you via your support ticket with them. Kindly refer to your ticket for more information and don't hesitate to follow up with them if you have questions.

[#19]

Hello Community,

My account was restricted due to one contract involved using material or information that was copyright.

I was not even known about this thing. And Upwork did restricted my account. I submitted the reply to the ticket but still no reply.

Please do help.

Thanks

[#20]

Hi Muhammad,

I checked and confirmed that the appropriate team is reviewing your case. Please allow our team 24-48 hours, and you will get an update on your ticket here once your case is thoroughly checked. 

[#21]

I offered 2 jobs and both withdrew When do I get my refund 

[#22]

Hi Lewis,

I see that you've contacted our support team and raised a support ticket about the status of your account. Please allow our team 24-48 hours, and you will get an update on the same ticket here and in your email once your case is thoroughly reviewed. We seek your patience and understanding while we sort this out for you. Thank you!

[#23]

"This profile is no longer available."

I have been receiving this error message for a week when trying to "see public view".

I've submitted help tickets on this 3 times and each time the support ticket has been marked as "solved" yet this error message continues to show. 

I'm also unable to apply for gigs and I assume this is related. 

How do I resolve this issue? 

[#24]

Your profile? I confirm, This profile is no longer available.

You have FL or CL account? CL have no profiles.

[#25]

Hi Matthew,

I’ve escalated your community post to a support ticket to have your account reviewed further. One of our agents will be in touch with you soon on this page with more information and to assist.

[#26]

I am Federico from Argentina. Yesterday, my account was on hold.
So I did Identity Verification again but account hasn't been recovered yet.
How can I recover my account?
Please help me.