May 1, 2023 05:14:54 AM Edited May 1, 2023 03:58:47 PM by Andrea G
Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.
Thank you!
Solved! Go to Solution.
May 1, 2023 06:51:14 AM Edited May 3, 2024 08:09:30 AM by Andrea G
Hi Hassaan,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
May 26, 2023 02:49:09 PM by Patrick Arlan P
Be aware guys , Some bogus client who advertise their project on Facebook or messenger are scammers / fraudsters. They will asked your email address and password to log in to your account and steal your Up work platform. I was victimized by these scammers and I made a complaint just to lift up my suspension on upwork platform. I'm waiting for a decision. Hopefully my Upwork platform will be unblock so that I can work on it.
May 26, 2023 04:07:40 PM by Arjay M
Hi Patrick Arlan,
I'm sorry to learn about this disappointing and unpleasant experience. I can see that you've been in contact with the relevant team and raised several support tickets about your case. Please allow our team time to further review and we highly suggest you continue coordinating with them through a single ticket on this page so that they could assist you accordingly.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
May 27, 2023 07:54:57 AM by Shan A
Hi upwork ..
I m here to discuss a problem that my father account get permanently suspended after video verification interview as he don't know english well and he couldn't answer so well in english he seeks google translator help to understand the english even but your agents blocks his account permanently and there is 1500$ earning in his account atleast let him withdrawal of his funding from his upwork account request id # 40678240 kindly look up to this matter we are so worried about this matter.
May 27, 2023 10:23:58 AM by Luiggi R
Hi Shan,
May 28, 2023 10:37:13 PM by Saad R
My account was suspended. I followed the instructions given to me by Upwork twice. But both times have been rejected. I want to know why they are being rejected repeatedly. Please unsuspended my account as soon as possible.
May 29, 2023 01:52:27 AM by Pradeep H
Hi Saad,
Thank you for your message. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
May 29, 2023 02:08:23 PM by Moheen A
I can't seem to get this resolved.
Your financial account - has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.
It doesn't specify which payment method is the problem so I am unable to resolve it.
Please advise.
May 31, 2023 01:54:35 PM by David I
Hi,
I was suspended after disputing payment for a job posted under my fathers Upwork account that was approved by one of my client accounts. This happened in 2022. I have since updated my billing info and told the credit card company and PayPal to resolve the incident on their end as I will pay the bill for my father. It's been 2 weeks since I cleared the dispute status and my Upwork client accounts are still showing the same error.
can someone please look into my case?
Jun 2, 2023 09:03:24 AM Edited Jun 2, 2023 09:38:36 AM by Andrea G
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Hi,
My upwork account has been suspended because I did some irregular activities.
I am a developer and working for databases, data scraper, data project. And I think I did not do any irregulars activity before.
I have submitted the identity verification. Can you let me know when my submittion be approved?
I am scared of being permanently banned because Upwork is only one way for me to work :((
I appreciate all of your helps!
Thank you
Jun 2, 2023 09:52:46 AM by Andrea G
Hi Tran,
Thank you for reaching out. I can see that you've already replied to your support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jun 2, 2023 07:38:04 PM Edited Jun 2, 2023 07:39:02 PM by Tran T
Hi Andrea,
Thank you for your answer!
By the way, How do I know which activity I did irregularly recenlty. I just want to know and fix that.
What if the support team respond too late?. And will my account be blocked permanently?
Thank you!
Jun 3, 2023 03:55:11 AM by Marsello F
Hi,
I havent been able to access my account for the past week.
My old email address was hacked. I answered all the security questions and forwarded my Passport.
Does Upwork operate on weekends? Also, I was told I'd get an answer in 10 hours on wednesday and took 3 days to respond from initial email sent, gave my boss that timeline and because I havent logged in yet, they closed the contract.
Please help to get this sorted by today! I'm losing out in work and have money stuck in upwork because of this
Jun 3, 2023 04:24:45 AM by Mykola A
You cannot. Support ticket, an week to answer. No other ways now.
Jun 3, 2023 09:25:51 AM by Annie Jane B
Hi Marsello,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Jun 3, 2023 04:49:18 PM by Morrison A
My Upwork account was suspended due to a violation of Upwork terms of service I have replied to the thread and has promised to follow up Upwork terms and service and have gone through the Upwork terms and conditions and I promise to follow it accordingly I promise not to contact any freelancer directly before starting there contract
Jun 3, 2023 05:24:22 PM by Luiggi R
Hi Morrison,
Thank you for reaching out. As you've mentioned, there's already a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Additionally, to help us streamline the process, please refrain from creating multiple tickets or posts about the same issue. This allows our team to assist you more efficiently and get you the best possible outcome faster. We appreciate your patience and understanding during this time.
Jun 6, 2023 02:02:47 PM Edited Jun 6, 2023 04:26:27 PM by Arjay M
I am writing regarding problems with account suspension
**Edited for Community Guidelines**
We were ublocked and then blocked again.
We moved to Poland, registered a legal entity + are listed among Poland's business harbour program as partners **Edited for Community Guidelines**
and of course, we support Ukraine and brave Ukrainians **Edited for Community Guidelines**
How can we unblock our account?
The owner accoun the following **Edited for Community Guidelines**
I am posting it for the second time because Request #40603431 wasn't solved.
Your support team said to contact them using mail connected to the above-mentioned account. But noone has answered on these mails.
Please, can you create a ticket or request but use this mail for contacts **Edited for Community Guidelines**???
Jun 6, 2023 04:34:48 PM by Arjay M
Hi Igar,
Thank you for reaching out to us here in the Community. We certainly understand your concern. I've escalated your concern and request to the team handling your case. Please allow them time to further review and you will be getting an update on the same ticket here once done.
Jun 7, 2023 10:55:31 AM by Igar V
Hi, your support team market the ticket as "closed", but we still don't have understanding why were we blocked and what can we do to unblock the account.
Jun 7, 2023 03:27:56 AM Edited Jun 7, 2023 06:51:51 AM by Annie Jane B
**Edited for Community Guidelines**
Upwork didn't send me any notice so I don't know what was wrong with my account?? Some one help plsssss
Jun 7, 2023 07:45:38 AM by Annie Jane B
Hi Pham,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 7, 2023 08:47:36 AM by Joshua R
I have the same issue. When I try to make an app the site says my account is suspended. When I appeal, I get an email saying my account is still active. The ticket is marked as resolved, yet it is not resolved. This is a major issue Upwork, how does this even happen?
Jun 7, 2023 10:15:43 AM by Nikola S
Hi Joshua,
I checked and it seems that you already created a support regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.