Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Lade,

I am pleased to inform you that your account has been restored now.

- Pradeep

[#3]

Hi Chidera,

Thank you for your message. I see that you will need to complete an additional step to verify your location. You can initiate the location verification process from this link. 

- Pradeep

[#4]

Hi 

I created upwork client account and I try to post a job but unfortunately you suspended it

Please help me on it 

[#5]

Hi Salami,

I am sorry to hear about the action taken on your account. I see that the relevant team has already initiated a notification to you via a support ticket regarding the same matter and shared the next steps to resolve the issue. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#6]

I am facing an issue with this error. I just created my account today as after verifying my email and phone number followed by submitting a identity verification request when i tried to post a job this error persisted the same error was faced by me in an another which was ultimately closed by me . So please could any one tell me my account is suspended or how can i solve this

[#7]

Hi Udheypartap,

I see the team has responded to the support ticket you raised with more information and instructions in resolving the issue with your account. You may visit the ticket and coordinate with the team on this page or your email. 

[#8]

Hi, 
Just after creating my Upwork account and I tried to post my first job and This is the message I get: "We're unable to post your job because your company has been suspended. Contact Upwork Support ..."
Can someone please help me with this issue?
Thanks 🙂

[#9]

Hi Ugwunna,

I took a closer look and confirmed that you still need to verify your identity to fully activate your account. Please refer to the email the appropriate team has sent you with more information and instructions for completing the process. You may also visit the support ticket linked to your case on this page.

[#10]

Hi,

Could you please guide me on how to fix the account restriction caution that I am currently facing?

[#11]

Hi Muhammad,

I've escalated your account concerns directly to the team handling your case. We'll have one of the team members reach out via email and support ticket once your case is thoroughly reviewed.

[#12]

Please help

[#13]

Hi Deks,

Apologies for the delay in responding to your post. I checked your account and it appears that your account is already restored now.  If you have any further questions or need assistance with anything else, please feel free to reach out. We're here to help!

- Pradeep

[#14]

My account has been suspended with financial restriction, I had my id verified but the restriction is still on. no reasons for the restriction was stated.

[#15]

Hi Peace,

I am sorry to hear about the action taken on your account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#16]

Hi, I just signed up to upwork, added payment details, address, phone, verification, etc. and tried to post a job.  I also contacted some possible suppliers.  However, the job post is no longer live and I cannot send messages,  It says that my 'company has been suspended'.  Have been trying to understand what's wrong.  Appreciate any help.  

[#17]

Hi Jose,

I see that the relevant team has contacted you via a support ticket with more information about your account status. Please refer to your ticket and don't hesitate to follow up with the team if you have questions. 

[#18]

I have a ticket that has been opened for 2 weeks now regarding verfiying my ID (again for the 2nd time). I provided all information and there has been literally NO answer from anyone since then. i cannot use my account, I cannot withdraw my balance, nothing.

I am not sure what is going on, I reached out to support literally once a day for the last week and no help.

What can I even do?

[#19]

Hello Eduard ! I'm having the same issue ;/

[#20]

Hi Eduard and Paola,

I am sorry to hear about the action taken on your account and the trouble reaching our support. 

Eduard, I checked your account and followed up with the team handling your request. One of our team members will reach out to you via the same support ticket as soon as possible to assist you further. 

Paola, I checked your account and it appears that your document submission is under review. Please allow 1-3 business days for the team to review and update their account. 

- Pradeep

[#21]

1. After changed the Name without notice UpWork Hold my account. 

2. I can't add billing method.

[#22]

Hi Saied,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Hello, I am deeply disappointed in the upwork. After two years of working on this platform, your team suspended my account in 2 days.

I received a request to confirm my identity where I took a picture of my passport, and where I submitted 3 receipts (2 pdf, 1 picture).

The answers from the upwork team were 24 hours apart, although I wrote in almost every message that I was ready to go for video identification, the answers were as if they were automatically created and each of my requests was avoided.

I have struggled for a long time to create a profile and get to this stage where I have over 40 completed jobs with a 100% profile rating.

I wouldn't be so upset if I did any fraud or broke any rules here, I was honest and fair all the time. My profile was blocked during this identification and some clients thought that I had cheated them because I had active contracts that were not yet completed.

Again, I am asking someone from the admin team to send me a live contact so that we can do a video verification and solve this rproblem. I don't know why, but it seemed to me that you deliberately wanted to shut down my profile, whatever I submitted or wrote.

If it stays on this after all, I would like to be allowed access to the profile just so I can withdraw the funds I had earned and delete my profile.

I hope someone from the team will send a private message and share their live chat contact so we can sort this out somehow.

All the best

[#24]

Hi there,

I'm sorry to learn about your account status. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Thanks for reply LuiggiR, the problem is that they blocked my account so I cant even login to create a ticket or anything more.

Is there any available for example skype contact from admin team so I can pass it with video verification, I belive it should be easy as it can take 2-3minutes and it can solve this problem?

[#26]

To clarify, the ticket was raised through the account you are using to post. There's no need to worry; you will be able to communicate with the team normally through the ticket.