Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Danilo,

I can sense the urgency of your concern. I can confirm that your case is being handled and reviewed by the appropriate team. Please allow them another 24 hours to review it further, and you will get an update on your ticket here once it is done.

We seek your patience and understanding while we sort this out for you.

[#3]

any updates?

[#4]

Hi Danilo,

To get updates on your ticket, please go back to it and send your questions so our support team can assist you further. You may access your support tickets here.

[#5]

the purchase button is disabled and even consultation button is disabled.

Not sure what is pending in my account details.

Please check why I get this message "you're not able to purchase with this account"

[#6]

Hi Bharathi,

I'm sorry you're having trouble buying projects. The team reached out to you via a support ticket with more information regarding your account status. Kindly refer to your ticket for more information on how to proceed. 

[#7]

Hello Luiggi R,

My account is still suspended even after I added a new payment method and another valid card. Please un-suspend me so I can send contracts. Thanks.

[#8]

My account was suspended due to past due balance. 
move paid it and I want to use my account again.

[#9]

Yup, I need

[#10]

Hi Omi,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hello 

I received a notification stating that my profile is currently suspended. I understand that there may be reasons for this suspension, and I would greatly appreciate it if you could provide me with more information about the specific reasons behind it.

Thank You

[#12]

Why was my profile suspended? I need guidance.

Martin Reiss

[#13]

Hi Martin, 

I don't see any limitations on your account. Are you referring to a different one?

[#14]

Hi Haymanot,

I checked your account and saw you've been requested to complete the ID verification process. Upon logging into your account, please complete this step by clicking on the Get Started option on the notification banner. 

[#15]

This is very confusing. I do not know how to complete the ID verification process.  I would like my suspension lifted please regarding boosting, since this is very demoralizing. 

[#16]

Since my work is detail orineted general clerical, I am having trouble finding work as a freelance novice to supplement my retirement income on a parttime basis. I would like my suspension lifted, since this is very demoralizing to me. I would like to avoid any misunderstandings based on my employment and work history listed in my profile. 

         Sincerely,

         Martin Reiss

[#17]

Hi Martin,

Thanks for reaching out. I checked your account and found no active restrictions at the moment. You should be able to use Upwork marketplace and send proposals to jobs that fit your expertise.

Feel free to reach out to us if you encounter any issues.

[#18]

Hello,

I see this warning on the top of my Agency screen all the time

"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support"

Plus, Every time i tried to submit a proposal, I get the warning of "Your access to Upwork has been restricted."

I'm not sure what's wrong with my account.. please advice

Thank you

[#19]

Hi Esben,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi Joanne,

Thank you for your response, Yes i have been requested id verification but  i don't have a supported ID type such as

• Passport
• Passport Service
• Passport Diplomatic
• Passport Emergency
• Passport Alien

But i have a national id issued by goveremnt when i upload it i got "We had some trouble verifying your ID" error message, What should i do?

[#21]

Hi Haymanot,

I can see that you submitted your verification document and it is still under review. The team will reach out to you and let you know the next steps once they finish their review. 

[#22]

How do I get my account off of hold? This is what it says to me "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support." I already paid my freelancer over $400 and I am trying to pay him more but for some reason UpWork won't let me. So if we can please get my account off whatever it is so I can send this guy money and UpWork can get money too that would be great!!! Because right now it's not looking to good. Thank you, Lucas 

[#23]

Check your tickets. Maybe some useful details there. https://support.upwork.com/hc/en-us/requests

[#24]

Hi Lucas,

I would be happy to help. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. 

If you need further assistance feel free to follow up directly on your ticket and our team will be happy to help. 

[#25]

How do I unsuspend my account and what Ticket do I respond to is it this one? Just really confused I get what happened with my account now but I just want to move forward with this VA on UpWork and I can't. So I get what happened won't happen again but I just need my account back.

[#26]

Hi Lucas,

Nikola has already given the link to your support tickets. I'm adding it again to this response. Please access your support tickets here.