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Hassaan's avatar
Hassaan K Community Member

Account Suspended

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Hassaan,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Nikola

View solution in original post

1,779 REPLIES 1,779
Salam's avatar
Salam M Community Member

Please I am waiting for an update on my ticket (#45898548), it's been over 4 days since I got a response from support 

Kirsti's avatar
Kirsti S Community Member

We have the same issue with our Agency account, PLEASE someone help us!! We need support to contact us!

Arjay's avatar
Arjay M Retired Team Member

Hi Paola,

 

I see several support tickets were raised about your main account concerns. We highly recommend that you continue coordinating with the team through an active ticket on this page and your email if you have questions or need further assistance.

 

A gentle reminder, please avoid creating several tickets with the same concern so that the team can assist you more efficiently. Thank you for reaching out.

 

~ Arjay
Upwork
Muhammad Sheraz's avatar
Muhammad Sheraz K Community Member

There is request to members and Upwork team insist me in this regard . Although I have payment in Escrow . What about it?. If issue is not resolved how to get back money from escrow.

Muhammad Sheraz's avatar
Muhammad Sheraz K Community Member

WhatsApp Image 2024-03-10 at 15.23.33_a907d59e.jpg

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Priyanka's avatar
Priyanka G Community Member

Dear  Upwork Trust & Safety Team,

I hope this message finds you well. My name is Priyanka, and I have been an active member on Upwork for the past 10 years. I recently received the notification about the permanent suspension of my account, and I understand that this decision was made due to difficulties in verifying certain information.

I would like to express my genuine concern and request an opportunity to rectify any issues that may have led to this situation. I am committed to complying with Upwork's Terms of Service and would appreciate any guidance or clarification on the specific information that was challenging to confirm.

Additionally, I would like to address the matter of funds on my account. If there are concerns about a violation, I am open to discussing any discrepancies and ensuring a fair resolution. I value the professional relationships I have built on Upwork over the years and am eager to resolve any misunderstandings.

I kindly ask for a reconsideration of the decision to permanently suspend my account, as I am dedicated to upholding Upwork's standards and continuing my freelance work on the platform. I appreciate your time and attention to this matter and would be grateful for any assistance you can provide.

Thank you for your understanding.

Best regards,
Priyanka

Pradeep's avatar
Pradeep H Retired Team Member

Hi Priyanka,

 

I am sorry to hear about the action taken on your Upwork account. I see that you're already communicating with the relevant team via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Ujala's avatar
Ujala A Community Member

My account is temporarily suspended but I have not received any email about it. Also, there is no message about suspension in My Requests. I am unable to send proposals. This is affecting me financially. Please help urgently.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ujala,

 

I am sorry to hear about the action taken on your Upwork account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Ujala's avatar
Ujala A Community Member

Hello team,

Unfortunately, a representative did contact me but provided no details as
to the reasons my account was suspended. I replied and detailed my
concerns; however, no response or resolution has been received in the past
72 hours. I urge you to nudge them as my earnings are stuck in the account
and I have expenses to pay. Thank you.
Nikola's avatar
Nikola S Retiring Moderator

Hi Ujala,

 

I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Ujala's avatar
Ujala A Community Member

As of 11th March, 2024, I've been notified that my account has been suspended. Unfortunately, I have not received detailed information regarding the specific reasons behind this action. This suspension has come as a surprise to me, and I am keen to understand any possible oversights or violations that may have led to this situation. Could you please assist me regarding the suspension?

My primary goal is to ensure compliance with Upwork's policies and to continue contributing positively to the Upwork community. I look forward to your guidance and hope for a swift resolution to this issue.

Nikola's avatar
Nikola S Retiring Moderator

Hi Ujala,

 

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Dragos's avatar
Dragos B Community Member

Hello team, i have the following issue.

My company profile has been blocked after i updated all the details like email adreess.

When i try to reactivate my account i don't receive any email in my mailbox, i also looked in the spam folder but there is nothing.

Please assist because i have ppl i want to hire and i can't.

Urgent issue!

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Dragos,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Ira's avatar
Ira K Community Member

Hi!
I've been communicating with frelancer, but our chat is now archived and I'm blocked to write/do anything. What do I do to resolve it and proceed the communication? 

I'll be greateful for the help,
Ira
**Edited for Community Guidelines**

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ira,

 

I am sorry to hear about the challenges while communicating with your client. I checked your account and I regret to inform you that your account has been temporarily placed on hold while we wait for you to verify your account. I see that you have already submitted your documents. Please allow 1-3 business days for our team to review and update your account.

 

- Pradeep

Mustapha's avatar
Mustapha F Community Member

 

Hi all,

I received a message that my account was automatically deactivated. I contacted the support but there is no reply What to do in this case

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mustapha,

 

I see that you replied to the notification sent to you via this support ticket. Kindly allow 24-48 hours for the team to respond back to you and assist you further. 

~ Luiggi
Mustapha's avatar
Mustapha F Community Member

Thank you Luggi ..

More than 48 hours have passed and I have not received any reply

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mustapha,

 

I'm sorry for the delay in getting back to you. I see that the team replied with an update and you followed up with them; rest assured they will continue to assist you further. 

~ Luiggi
Misganaw's avatar
Misganaw A Community Member

my acount suspended

Hafeez's avatar
Hafeez R Community Member

Sorry about the sad development, kindly write to Upwork support for assistant..

Andrea's avatar
Andrea G Community Manager

Hi Misganaw,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Andrea