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Hassaan's avatar
Hassaan K Community Member

Account Suspended

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Hassaan,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Nikola

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1,779 REPLIES 1,779
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ryan,

 

Thanks for bringing this to our attention and sorry for any inconvenience this may have caused you. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi
Chris's avatar
Chris A Community Member

My account says suspended, no idea why? Absolutely ridiculous that you can't speak to anyone about this. Need this fixing today or i'm going to use Fiverr instead.

Parul's avatar
Parul S Community Member

Hi Chris,

I'm sorry to hear about your account suspension. You could try reaching out to support to discuss this matter. I'm sure the support team will assist you in understanding the exact reason and help you resolve it.

Chris's avatar
Chris A Community Member

chatbot doesn't let you speak to a human. You have to open a suspension appeal form and if you read on here it takes months. Upwork customer support is awful.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Chris,

 

I'm sorry to hear you were having trouble reaching out to support about this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Mahendra's avatar
Mahendra K Community Member

hi team my account is temporarily suspended 12 days ago but i dont get any response from your side i am submitted the ticket regarding this but i have not receive any email . please active my account . 

 

 

Thankyou 

 

Mahender Kumar 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mahendra,

 

I'm sorry for the delay in getting back to you. The team has recently shared an update via your support ticket with them. Kindly refer to your ticket for more information and don't hesitate to follow up with them if you have questions. 

~ Luiggi
Javed's avatar
Javed I Community Member

Unfortunately, I forgot the security question answer. Can you please help me to update the security answer?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Javed,

 

I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
Oruchan's avatar
Oruchan Y Community Member

it is not possible to find someone for ask a question. if you have problem here find new account because they wont solve your problem. it is suspended account without reason. i am trying since 2 motnhs but there is no result. not possible to connect to a human. just opening tickets and your tickets will stay there no answer no progress no explanation nothing

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Oruchan,

 

I'm sorry you haven't been able to get in touch with support regarding your issue. We've escalated your Community post via a support ticket and one of our agents will be getting in touch with you soon to assist you further.

~ Luiggi
Ljubisa's avatar
Ljubisa K Community Member

Upwork was accepting my card without a problem until I had no funds to cover for a contract by hour, I added funds to my account and upwork is now declining my card "error". I contacted my bank and they said its upworks issue, any card I add now it doesnt work. It's been almost 72 hours since the ticket from live chat support, still no response, and now I am getting emails from upwork to solve this issue before I get some restrictions. My contract with a freelancer has been paused because of this, and you are making me lose money now. Thank you very much upwork for your lovely bugs and support team. I am limited for your own mistakes and bugs.

Nurdin's avatar
Nurdin H Community Member

how can i help am a freelancer

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ljubisa,

 

I'm sorry for any inconvenience this may have caused you. The team has responded to your ticket with an update regarding your billing method. Kindly refer to their message for more information and don't hesitate to follow up with them if you have questions. 

~ Luiggi
Jerry's avatar
Jerry B Community Member

I am writing in behalf of my finance since she can't login using her account. Can we please get an update with this ticket#46152660. It's been more than 48hours and we still havent received any details. She badly need to access her account since she has an active contract. Thanks!

Amjad's avatar
Amjad Q Community Member

Hello,

 

I got permanantly banned from my account when all I did was request a review for my work. If I cannot do that, what can I do? Please give me back access to my acocunt. I had an ongoing order and I already paid, but have not yet released payment to the freelancer. I will not release till I get my account back as I need her to clarify some points. I need my account back now. This is not fair. Please investigate nicely and do the right thing.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Amjad,

 

Thanks for bringing this to our attention. I see that you've recently raised a support ticket regarding your concern. An agent has responded to your ticket and will continue to assist you from there. 

~ Luiggi
Mohamed's avatar
Mohamed Y Community Member

Hi, I just created my a week ago and was working on my first contract, when our account was suddenly suspended without any notice or email. This is completely disruptive for a small business like our as we counted on finishing our logo and profile yesterday. 

 

Can you please assist how to resolve this issue.

 

Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohamed,

 

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Will's avatar
Will H Community Member

Hello Upwork community,

My account was suspended over two weeks ago for 'paying myself'. I have given an explanation for this incident, and reached out multiple times with Upwork support, but haven't had any response. Does anyone know what I should do about this?

Thank you,
Will Hawkins

Ramesh Kumar's avatar
Ramesh Kumar K Community Member

Wondering how can you pay yourself? Created an another account? If so, it is a serious violation of ToS. 

Joanne's avatar
Joanne P Retired Team Member

Hi Will,

 

I checked and saw that you already have a ticket. We've followed up with the team that's handling your case. Someone will update you directly on the same ticket. You can access the ticket here

~ Joanne
Upwork
Cynthia's avatar
Cynthia E Community Member

I wasn't aware until my freelancer informed me and when I logged in I saw that my account was blocked permanently. I didn't receive any email notification so I'm not sure how to appeal this or contact Upwork. Appreciate your advice. 

Joanne's avatar
Joanne P Retired Team Member

Hi Cynthia,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

 

~ Joanne
Upwork
Hana's avatar
Hana H Community Member

hey... I went to my messages and saw that I'm restricted from it. What was the problem, I'm new to this, so I need help. Thank you!

Kind regards.

Nilaya