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Hassaan's avatar
Hassaan K Community Member

Account Suspended

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Moderator

Hi Hassaan,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

 

 

Update: 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Nikola

View solution in original post

1,779 REPLIES 1,779
Bestqool's avatar
Bestqool S Community Member

Hi, it says that my account has been permanently blocked, and financial transactions for my company have been limited. Now I can't activate the milestone for the client and the contract can't continue. Might you kindly advise me on how I should proceed?๐Ÿ˜ฃ

Nikola's avatar
Nikola S Moderator

Hi Bestqool,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Bestqool's avatar
Bestqool S Community Member

 I have added a new billing method, please check if the restriction has been removed.

Joanne's avatar
Joanne P Moderator

Hi Bestqool,

 

I can see that you've also provided an update on your open ticket. Please allow time for our team to review it, and they will update you directly through the same ticket. 

~ Joanne
Upwork
Ololade's avatar
Ololade A Community Member

My upwork account has been suspended for the past 48 hours. I have appealed it because I believe I have not broken any rule that warranty the suspension so far. Kindly help look into it as soon as possible. Thanks

Joanne's avatar
Joanne P Moderator

Hi Ololade,

 

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne
Upwork
Zain's avatar
Zain M Community Member

Hi, my profile has been restricted since april 7. Same day, I did all what Upwork team asked me to. 

Here's the ticket: #46474652

I'm not getting any status update on this ticket now. No one is replying. Is there a way, I can directly talk with an customer agent to resolve this asap? 

Luiggi's avatar
Luiggi R Moderator

Hi Zain,

 

I'm sorry for the delay in getting back to you. I've notified the team that will be assisting you with this, and they've followed up with you through your ticket with an update. 

~ Luiggi
Sam's avatar
Sam H Community Member

i have make an indvisual account on up work but when i post a job it gave me a message that "your company got suspened" and i can't move forward 

 

please slove this problem 

Luiggi's avatar
Luiggi R Moderator

Hi Sam,

 

Thanks for bringing this to our attention. I see that the team contacted you via a support ticket with more information about your account status, and you've responded to them recently. Kindly allow more time for them to review and continue assisting you. 

~ Luiggi
Jason's avatar
Jason C Community Member

Hello, community. When I give an offer to my new employer, it turns out to be that she can not accept it because my account is on a hold. Can anyone help this

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Nikola's avatar
Nikola S Moderator

Hi Jason, 

 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

Feel free to follow up with our team directly on your ticket and they will be happy to help. 

~ Nikola
Gurban's avatar
Gurban G Community Member

Hi, When I try to my account it says:"We're sorry, your account has been locked because weโ€™ve suspended operations in Russia and Belarus". Actually I am not located in the specified countries. How can I reactivate my account?

Arjay's avatar
Arjay M Retired Team Member

Hi Gurban,

 

I see that you've raised a support ticket about your account concerns. Please allow our team time and you will get an update on your ticket here once your case is thoroughly reviewed. 

 

~ Arjay
Upwork
Kim Trishia's avatar
Kim Trishia P Community Member

Hello, I badly need help. My account has been temporarily suspended and i don't know why. My financial transactions have also been limited.

 

Upwork says check my email for additional information yet there have sent to emails regarding my suspension. I have contacted customer support almost a week ago and still no response from them about my account. I do not even know why I got suspened.

 

I badly need to withdraw my funds since this is my main income. What can I do?

Pradeep's avatar
Pradeep H Moderator

Hi Kim,

 

I am sorry to hear about the action taken on your account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Kim Trishia's avatar
Kim Trishia P Community Member

Hello, my ticket:  #46553434 has been created almost a week ago and I have followed up for 3 days straight now but still no response.

Nikola's avatar
Nikola S Moderator

Hi Kim,

 

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Kim Trishia's avatar
Kim Trishia P Community Member

Hello, it has been more than a week and I stil haven't heard anything back. No email, no follow up, no response from my support ticket. Please help.

Kim Trishia's avatar
Kim Trishia P Community Member

Hello, my ticket number is #46553434. There still has been no response, please help me.

Hafiz's avatar
Hafiz Z Community Member

Dear All,

My account went to temporary suspension state. 

I verfified everything and Upwork accepts all and send me congratulations email.

But still the same notice is appearing into my account and get paid is also suspended.

Any recommendation ?

 

Regards

Pradeep's avatar
Pradeep H Moderator

Hi Hafiz,

 

I am sorry to hear about the action taken on your account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Md Torikul Islam's avatar
Md Torikul Islam L Community Member

It sounds like you're experiencing an issue with your account where you're unable to submit proposals due to a suspension message, but customer support has confirmed that your account is not suspended. This could indeed be a technical issue. I would recommend trying the following steps:

 

1. Clear your browser's cache and cookies, then try again. Make sure you're using a supported browser.
2. Check if the issue persists on a different network or internet connection.
3. Try using a different device to access your account.
4. If the problem remains unresolved, you may want to contact customer support again, providing detailed information about the issue, including the steps you've taken and any error messages you encounter.

 

By following these steps, you should be able to narrow down the problem and hopefully find a solution. Remember, it's essential to be patient and persistent when dealing with technical issues, as they can sometimes be complex and require a systematic approach to resolve.

 

Stay Safe, Stay Secure ๐Ÿ™‚

Mehak's avatar
Mehak N Community Member

Hello Upwork community members,Hope you are doing well. I created another fake community account because I am not getting response from customer support. As the matter is solved, I will delete this account.  I am very much worried about my account status because I am not getting any response from 12 days. After completing hourly project , Client gave me 5 star review, But on the next day he is asking for refund. Upwork blocked my account. I submitted an appeal for account suspension with following id 46427104 but upwork members marked it as solved without any response. After that I created 2nd ticket for account suspension but still I did not get any response . I had been 6 days since I submitted my 2nd appeal but I am not getting any single reply. Please give me a response.

The Dispute case is now solved with my client. Please remove the restrictions from my account. Please give me an update. Thanks

Nikola's avatar
Nikola S Moderator

Hi Mehak,

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
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