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Casper's avatar
Casper M Community Member

Account verification

How on earth does one submit a support ticket?
The bots are unhelpful with my question as its about the verification process after accepting a job ... 

2 REPLIES 2
Parth's avatar
Parth M Community Member

For verification issues, make sure your identity card name matches your Upwork profile name exactly. Any discrepancies might delay the verification process. If you're facing issues, contacting support directly through the Help Center is the way to go.

Luiggi's avatar
Luiggi R Moderator

Hello Casper,

 

I'm sorry that you couldn't get assistance through the Chatbot about your situation. Could you share your questions about the verification process here? We'll gladly escalate a support ticket for you if necessary. 

~ Luiggi
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